Night Manager (5-Day Work Week)

Leadingnation; Hong Kong; On-site; HKD 279,000 - 391,000; Full time

Job summary

A prominent hotel company in Hong Kong seeks an experienced Front Office Manager. The role involves overseeing daily operations and managing front desk staff while ensuring service quality. Candidates should have a degree in Hospitality Management, at least 5 years of experience in hotel front office, two of which must be in a supervisory role. Excellent interpersonal and communication skills are essential, and overnight duty is required. Join us to provide exceptional guest experiences in a dynamic environment.

Qualifications

• Minimum of 5 years’ relevant experience in hotel’s front office with 2 years at supervisory level.
• Mature, service-oriented, and well-organized.
• Overnight duty is required.
• Mature, service-oriented and well-organized.

Responsibilities

• Monitor daily operations of front office and guest services.
• Manage and supervise front desk staff and maintain service quality.
• Act as overnight shift in-charge handling guest queries and complaints.
• Coordinate with hotel departments for smooth operations.

Skills

Good communication

Interpersonal skills

Supervisory skills

Organizational skills

Education

Degree or Diploma in Hospitality Management

Job description

Job Responsibilities

• Monitor in daily operations of front office and guest services
• Manage and supervise front desk staff and maintain quality of services
• Act as overnight shift in-charge to handle all guests’ queries and complaints
• Coordinate and assist with hotel departments to ensure smooth operations at all hours

Job Requirements

• Degree or Diploma holder in Hospitality Management
• Minimum of 5 years’ relevant experience in hotel’s front office of which 2 years at supervisory level
• Mature, service-oriented and well-organized
• Good communication, interpersonal skills and supervisory skills
• Overnight duty is required

Please apply in confidence with your resume stating your current and expected salary to Human Resources Department, Hotel Alexandra, 32 City Garden Road, North Point, Hong Kong or click 'Apply Now'.

We are an equal opportunity employer and welcome applications from all qualified candidates. The information provided will be treated in strict confidence and used only for consideration of your application for relevant/similar post(s) within Harbour Plaza Hotels & Resorts. Applicants not hearing from us within 8 weeks from the date of advertisement may consider their applications unsuccessful. All personal data of unsuccessful applicants will be destroyed after the recruitment exercise when no longer required.