Night Manager

Shangri-La Group; Hong Kong; On-site; HKD 300,000 - 480,000; Full time

Benefits offered by this job

Learning & Development

Stay/Travel perks

Inclusive culture

Job summary

Shangri-La Group in Hong Kong seeks a Front Office Supervisor to oversee VIP guest services and ensure feedback and incidents are addressed promptly.

You will lead the Hotel’s Emergency Response Team during night shifts, coordinate regular training, and ensure compliance with safety policies. Strong knowledge of Opera PMS and Front Office operations required; English, Cantonese and Putonghua fluency essential.

Qualifications

• Diploma or above in Hospitality Management.
• At least 5 years in Front Office of sizable hotels.
• 3 years in supervisory role.
• Knowledge of Opera PMS and Front Office systems.

Responsibilities

• Supervise VIP guest services and address feedback/incidents promptly.
• Lead Emergency Response Team during night shifts and training.
• Address security, health and safety per hotel policies.
• Review and approve Opera PMS night audit reports.

Skills

Front Office Ops

Staff Supervision

Opera PMS

Interpersonal Skills

English Cantonese Putonghua

Education

Diploma in Hospitality Management

Job description

• Supervise VIP guest services, ensuring all guest feedback and incidents are accurately and promptly addressed / documented.
• Lead the Hotel’s Emergency Response Team during night shifts and engage in regular Emergency Response training and exercises.
• Address security, health, and safety issues in accordance with Hotel policies and procedures.
• Review and approve all Front Office night audit reports prior to finalizing the Opera PMS night audit.

About You

• Diploma or above in Hospitality Management.
• At least 5 years of relevant experience in Front Office of sizable Hotels, including 3 years in a supervisory role.
• Solid knowledge of Opera PMS, Front Office system, general Hotel operations, policies and procedures.
• Knowledge of life and health safety procedures would be an advantage.
• Strong interpersonal and communications skills.
• Excellent command of spoken English, Cantonese and Putonghua.

Why Join Us

• A workplace that values your passion and supports self-realization and personal growth.
• Structured learning and development pathways with real opportunities to advance your professional craft and leadership skills.
• Competitive benefits, recognition programs, and colleague stay/travel perks that reward your contribution and dedication.
• Teams that promote inclusion and respect, value diversity, and foster a secure environment where everyone can thrive.

We are an equal opportunity employer.

Applications from all qualified candidates are welcomed.

All information provided by applicants will be treated in and used only for recruitment purposes.

We appreciate your interest in joining us. Please note that only successful candidates will be contacted.