Guest Services Manager (5-Day Work Week)

Leadingnation; Hong Kong; On-site; HKD 279,000 - 390,600; Full time

Job summary

A leading hotel chain in Hong Kong is looking for a dedicated Front Office Manager. This role involves overseeing daily operations, managing front desk staff, and ensuring high-quality guest experiences. Candidates should possess a degree in Hospitality Management and at least 5 years of relevant experience, with 3 years in a supervisory role. Strong communication and interpersonal skills are essential. Join us in delivering excellent services to our guests as part of a dynamic team.

Qualifications

• Minimum 5 years relevant experience in Hotel Industry with 3 years at supervisory level.
• Mature, service-oriented and well-organized.

Responsibilities

• Monitor daily operations of front office and guest services.
• Manage and supervise front desk staff and maintain quality of services.
• Provide excellent guest services to ensure guest satisfaction and handle complaints.
• Coordinate with hotel departments to ensure smooth operations at all hours.

Skills

Communication skills

Interpersonal skills

Supervisory skills

Education

Degree or Diploma in Hospitality Management

Job description

Job Responsibilities

• Monitor in daily operations of front office and guest services.
• Manage and supervise front desk staff and maintain quality of services.
• Provide excellent guest services to ensure guest satisfactions and receive all guests’ queries and handle complaints.
• Coordinate and assist with hotel departments to ensure smooth operations at all hours.

Job Requirements

• Degree or Diploma holder in Hospitality Management
• Minimum 5 years relevant experience in Hotel Industry with 3 years at supervisory level
• Mature, service-oriented and well‑organized
• Good communication, interpersonal skills and supervisory skills

We are an equal opportunity employer and welcome applications from all qualified candidates.

The information provided will be treated in strict confidence and used only for consideration of your application for relevant/similar post(s) within Harbour Plaza Hotels & Resorts.

All personal data of unsuccessful applicants will be destroyed after the recruitment exercise when no longer required.