IT Service Analyst (ITIL) & Data Insights

Swing Consulting Ltd.; Hong Kong; On-site; HKD 223,200 - 334,800; Full time

Job summary

A consulting firm in Hong Kong is seeking a Service Support Analyst. In this role, you'll assist in IT Service Management, focusing on incident management and data analysis. Ideal candidates have tertiary qualifications and at least 3 years of relevant experience. Familiarity with ITIL and fluency in both English and Chinese are required. This position offers an opportunity to drive process improvements and enhance service delivery.

Qualifications

• 3 years equivalent work experience with tertiary qualifications.
• Experience in data analysis with ITIL basic knowledge.
• Fluency in English and Chinese.

Responsibilities

• Assist in IT Service Management, including Service Desk and Incident Management.
• Prepare reports on data trends and patterns.
• Perform in-depth analysis to provide proactive insights.

Skills

Data analysis

Fluency in English

Fluency in Chinese

Knowledge of ITSM practices

Familiarity with ITIL

Education

Tertiary qualifications

Tools

Ticketing tools

Job description

A consulting firm in Hong Kong is seeking a Service Support Analyst. In this role, you'll assist in IT Service Management, focusing on incident management and data analysis. Ideal candidates have tertiary qualifications and at least 3 years of relevant experience. Familiarity with ITIL and fluency in both English and Chinese are required. This position offers an opportunity to drive process improvements and enhance service delivery.