Multinational Client Services Technician (1-year contract)

Allianz Commercial; Pak Kong; Hybrid; HKD 180,000 - 260,000; Full time

Job summary

Allianz Commercial in Hong Kong seeks a talented Multinational Client Services Technician on a 1-year contract to coordinate multinational programs and ensure a seamless client experience across Underwriters, Multinational, Operations, Credit Control and Claims. The ideal candidate has 1–3 years in client-facing roles, solid knowledge of international insurance concepts, and fluency in English and Chinese.

The role offers a supportive team, hybrid working arrangements, and opportunities to grow

Qualifications

• 1-3 years in client-facing roles; international insurance programs experience is a plus.
• 2-5 years in corporate or specialty insurance with knowledge of products and terminology.
• 3-5 years in an international environment.
• University graduate or ACII/ANZIIF qualifications preferred.
• Strong written and spoken English and Chinese; excellent interpersonal skills.

Responsibilities

• Coordinate multinational programs across the globe with end-to-end client experience.
• Review underwriting materials for completeness and escalate to Underwriter if needed.
• Provide recommendations on program structure and ensure timely policy issuance and client expectations met.

Skills

Client facing

Interpersonal skills

English & Chinese

Education

University graduate

ACII/ANZIIF qualifications

Job description

we bring out the best in you.

Whatever Your Strengths, we bring out the best in you.

Allianz is a leading global provider of comprehensive insurance and financial solutions for individuals and businesses in over 70 countries. Our continued success can be attributed to having talented and committed people, each of whom anticipates and prompts positive change and development in our organization.

We, Allianz Global Corporate & Specialty SE Hong Kong Branch, Are Now Seeking a Talented And Highly-motivated Individual To Join Our Organization As

Multinational Client Services Technician (1-year contract)

Position Description

Coordinate implementation of Multinational programs across the globe ensuring seamless end-to-end client experience across all functions like Underwriters, Multinational, Operations, Credit Control, Claims and so on.

Responsibilities

• Responsible for multinational insurance programs and policies of low to medium complexity.
• Review and interpret source underwriting materials regarding completeness of required information - including broker presentation, slips, underwriting files, and accounts / claims experience – and if required, escalation to Underwriter in case of missing information.
• Provide recommendations to Underwriters on Multinational program structure, steering of implementation globally, including providing instructions to all involved servicing local offices globally, reconciliation of all issues and addressing questions regarding cover and wording with Underwriters. Ensure all local policies are issued in a timely fashion and client expectations are met.

Requirements

• 1-3 years’ working experience in client facing functions, working experience in placing international insurance programs would be an advantage
• 2-5 years’ experience in corporate or specialty insurance with good understanding of insurance products and terminologies
• 3-5 years’ experience in working in an international environment
• University graduate or holders of ACII/ANZIIF qualifications or equivalent would be an advantage
• Good command of written and spoken English and Chinese
• Excellent interpersonal and communication skills, and good team player
• Good time management skill, highly motivated, proactive, and self-starter
• A willingness to learn and explore how AI can enhance your role and the broader organization is expected.

A competitive remuneration and benefits package will be offered.

105307 | Product Management | Entry Level | Allianz Commercial | Full-Time | Temporary

What’s in it for you?

Let’s Care About Everything That Makes You, You

We are committed to nurturing an inclusive environment where everyone feels they belong. We offer a hybrid working model, which recognizes the value of striking a balance between in-person collaboration and remote working. Please feel free to discuss flexible working arrangements with us.

Let’s care for your financial wellbeing

We believe in rewarding performance with a great compensation and benefits package (details vary by location), including a generous bonus scheme and pension.

Let’s care for your opportunities to progress

From career development and digital learning programs to international career mobility, we offer lifelong learning for our employees worldwide and an environment where innovation, delivery and empowerment are fostered.

Let’s care for life’s twists and turns

From our support for flexible working, health and wellbeing (including private healthcare and generous parental leave benefits), to helping people return from career breaks with experience that nothing else can teach. We've got your back.

Let’s care for our society and our planet

With opportunities to be engaged in shaping a future that is safe, inclusive and sustainable, we care for the tomorrows of our people, our industry and our clients.

Care to join us?

Allianz Commercial is the center of expertise of Allianz Group, insuring mid-sized businesses, large enterprises, and special risks. Our customers include top consumer brands, financial institutions, industry leaders, the global aviation and shipping industries, as well as family-owned and medium-enterprises. We also cover unique risks such as offshore wind farms, infrastructure projects and film productions. Our clients trust us to provide a wide range of traditional and alternative risk transfer solutions, outstanding risk consulting and multinational services, and seamless claims handling. Allianz Commercial helps customers to prepare for what's ahead.

Learn more about careers at Allianz Commercial by clicking here.

Learn more about Allianz Commercial by clicking here.

People With Disabilities

We want to give all our candidates the best opportunity to succeed. If you need any adjustments to be made during the application and selection process, please email [e-mail]

Recruitment Agencies:

Allianz Commercial has an in-house recruitment team, which focuses on sourcing great candidates directly. Allianz Commercial does not accept unsolicited resumes from agency or search firm recruiters. Fees will not be paid in the event a candidate submitted by a recruiter without an agreement in place is hired. When we do use agencies, we have a PSL in place, so please do not contact managers directly. Failure to comply could/may result in the disqualification of the candidates and/or the termination of our contract and/or fees not being paid.

At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matters, and nurtures a culture grounded in integrity, fairness, inclusion and trust.

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.

Join us. Let's care for tomorrow.