Program Servicing Trainee (Multinational)

HDI Global SE; Hong Kong; On-site; HKD 201,000 - 312,000; Full time

Job summary

HDI Global SE in Hong Kong is seeking a Program Servicing Trainee to support multinational programs across the Asia Pacific region, acting as a servicing hub for HDI Multinational operations in Asia. The role involves promoting and structuring new multinational programs, ensuring adherence to the Multinational Model Framework, and delivering end-to-end servicing to ensure client satisfaction and retention.

Key responsibilities include coordinating with brokers, clients, cedants and reinsurers,

Qualifications

• 0-2 years of work experience.
• Regional or cross-geographical experience within the insurance industry will be an advantage.

Responsibilities

• Support in structuring new Multinational programs and operational solutions.
• Coordinate end-to-end Multinational servicing to meet SLA performance levels.
• Assist in data quality, compliance, and reporting for international programs.
• Liaise with brokers, clients, cedants and reinsurers on service delivery.
• Assist in fronting services and monitoring of reinsurance processes.

Skills

Analytical mind-set

Strong communication

Attention to detail

Education

ANZIIF qualification (advantage)

Job description

Program Servicing Trainee (Multinational)

HDI Global SE is Germany’s leading industrial insurer and has been servicing companies in Asia since 1995. As an industrial lines insurer, HDI Global SE meets the needs of SMEs, industrial companies and corporate customers with insurance solutions that are specifically tailored to their requirements for Property, Construction, Casualty, Accident & Health, Marine, Cyber and Motor Fleet risk. The company also has operations in more than 175 countries through foreign branch offices, subsidiary companies, and network partners.

Job Purpose:

The position is responsible for managing the HDI Multinational programs as a servicing hub of HDI Multinational within Asia Pacific Region either produced by Hong Kong office or other business units of HDI Group or strategic network partners to support growth plans and successful retention of existing business. Main focus areas of HDI Multinational include:

Promoting and structuring new Multinational programs to expand Hong Kong / Asia’s existing portfolio

Ensure HDI Multinational Value Proposition, Multinational Model Framework and compliance with Multinational Technical Measure

End-to-end service execution for managed Multinational Programs to ensure client satisfaction/retention

Acting as Multinational account/coordination executive for clients/brokers and worldwide network /partners

RESPONSIBILITIES

Multinational Producing and Servicing

Support in structuring new Multinational programs and operational solutions for network capabilities, compliance and reinsurance

Ensuring end-to-end Multinational servicing process execution and coordination among functions to meet SLA performance levels

Ensuring/monitoring Multinational’s reinsurance and retrocession process and act as focal point for fronting services

Overseeing fronting service/process delivery per SLA/standards

Ensuring data compliance/quality/completeness in systems

Supporting network and ensuring good local standards control

Business Development Support and Broker Support

Supporting the LOB underwriters, promoting Multinational to brokers

Providing broker support including certificate issuance, invoicing duties, policy status information, premium collection

Service performance and client/broker satisfaction

Reviewing service plan requests and client-focused delivery

Driving actions to improve service levels, KPI’s, customer focus and client/broker satisfaction

Driving/managing escalation process and exceptions

Relationship management / support

Providing client-specific solution management in resolving complaints or handling other service-related challenges

Liaising with brokers, clients, cedants and reinsurers

Operational excellence

Driving service excellence and continuous enhancement agenda

Supporting Finance Department to ensuring Account Receivables Ageing is on a stable trend

Compliance

Guiding clients, broker and underwriters on international compliance matters in order to ensure international program compliance:

Ensuring adherence to regulatory and compliance requirements

Ensuring adherence to Group regulations, guidelines and rules

Reporting any compliance or risk management concerns

QUALIFICATIONS

Education

Relevant ANZIIF qualification would be an advantage

Experience

0-2 years of work experience

Regional or cross-geographical experience within the insurance industry in relevant roles (insurance services) will be an advantage.

Ability to fit in with the team, organisational structures and reporting lines.

Solution oriented mindset with the ability to balance technical requirements with commercial realities of the business.

High attention to details

Analytical mind-set and excellent problem-solving skills

Self-starting, energetic and a can-do attitude

Strong communication skills at all levels within the organisation and with external business partners.

Effective communication skills, both written and verbal

Strong organisational skills and capability to work under pressure and meet deadlines.

Personal data of candidates being collected will be used for recruitment purposes only and personal data of unsuccessful applicants may be retained for a period of up to two years.