Multilingual IT Helpdesk & Customer Support Specialist

Swing Consulting Ltd.; Hong Kong; On-site; HKD 200,880 - 223,200; Full time

Benefits offered by this job

10-20 Days Annual Leave

Friendly and Energetic Working Environment

Job summary

Swing Consulting Ltd. in Hong Kong is looking for a Customer Service & Service Desk Specialist to handle enquiries, provide IT support, and manage incidents. The ideal candidate must possess strong communication skills in Cantonese, Mandarin, and English, with a customer-focused approach. Responsibilities include troubleshooting, managing user requests, and coordinating with teams. The role offers an energetic work environment, a salary range of 18-20K depending on experience, and benefits such as 10-20 days of annual leave.

Qualifications

• Good command of spoken Cantonese, Mandarin, and English.
• Good Chinese and English typing skills.
• Prior experience in phone-based support or hotline support is an advantage.
• Proactive, responsible, and able to work under pressure.
• Able to work on roster shift.

Responsibilities

• Handle end-user enquiries through phone, email, Microsoft Teams and other channels.
• Provide first-line customer service and IT support to users.
• Log and update incidents in the ticketing system.
• Perform troubleshooting and escalate unresolved issues.
• Support daily user requests related to devices and accounts.
• Coordinate with internal and external parties for follow-up.

Skills

Cantonese

Mandarin

English

Customer service orientation

Communication skills

Interpersonal skills

Basic Windows knowledge

Basic Microsoft 365 knowledge

Basic IT support

Tools

ITSM tools

Ticketing systems

Job description

Swing Consulting Ltd. in Hong Kong is looking for a Customer Service & Service Desk Specialist to handle enquiries, provide IT support, and manage incidents. The ideal candidate must possess strong communication skills in Cantonese, Mandarin, and English, with a customer-focused approach. Responsibilities include troubleshooting, managing user requests, and coordinating with teams. The role offers an energetic work environment, a salary range of 18-20K depending on experience, and benefits such as 10-20 days of annual leave.