Senior Associate, Employee Experience & Engagement (IBG)

DBS Bank (Hong Kong) Limited; Hong Kong; On-site; HKD 900,000 - 1,200,000; Full time

Job summary

DBS Bank (Hong Kong) Limited is seeking an Assoc/Senior Assoc, Employee Experience & Engagement in the Institutional Banking Group. Based in Hong Kong, the role coordinates onboarding, daily enablement, engagement, continuity support, and exit activities for IBG colleagues, while managing user access, licenses and workplace readiness.

You will maintain procedures, update org charts, support staff engagement, and drive BCP actions with cross‑functional teams, ensuring efficient, service‑driven

Qualifications

• Minimum of 8 years of relevant experience in employee experience support, office operations, or similar coordination roles.
• Hands-on experience coordinating user access, system support, PC/workplace readiness, inventory, vendor follow-up, event logistics, and administrative governance is preferred.
• Structured approach with a strong service mindset, ownership, stakeholder follow-through, and governance discipline.
• Good understanding of office administration, employee enablement, user access coordination, PC/workplace readiness processes, and BCP requirements.
• Strong attention to detail, organizational skills, and ability to maintain accurate trackers and procedures.

Responsibilities

• Coordinate onboarding, daily workplace enablement, engagement, continuity support, and exit/transition activities for IBG colleagues.
• Manage user ID administration, system access, and software license requests, including maintaining status trackers and following up with relevant teams and vendors.
• Support workplace readiness for new joiners, movers, and leavers, encompassing PC onboarding, exit, refreshment, centralized storage, and related operational dependencies.
• Maintain and update procedures and user guidelines to ensure consistency in Employee Experience operations.
• Follow up on Authorized Signatory, organization chart updates, and BCP actions, providing clear trackers and progress updates.
• Support colleague engagement activities such as town halls, appreciation events, and wellness programs, including logistics coordination, vendor follow-up, and on-site execution.
• Track employee journey and workplace improvement actions, escalating delays or risks as needed.
• Collaborate with Employee Experience teammates and stakeholders on IBG and COO HK Office initiatives.
• Assist with ad-hoc projects for the IBG and COO HK Office, including coordination, documentation, and expense follow-up.
• Support BCP coordination, including annual drills, staff awareness, and completion of required follow-up actions.

Skills

Coordination

Stakeholder management

Office operations

Project governance

Tools

MS Office

Job description

DBS Bank (Hong Kong) Limited is seeking an Assoc/Senior Assoc, Employee Experience & Engagement in the Institutional Banking Group. Based in Hong Kong, the role coordinates onboarding, daily enablement, engagement, continuity support, and exit activities for IBG colleagues, while managing user access, licenses and workplace readiness.

You will maintain procedures, update org charts, support staff engagement, and drive BCP actions with cross‑functional teams, ensuring efficient, service‑driven