Manager, Vertical Planning & Operations (Experiences, User Growth)

Klook; Hong Kong; On-site; HKD 1,000,000 - 1,600,000; Full time

Job summary

Klook is a leading pan-regional experiences platform in Asia Pacific, enabling merchants and travelers to connect through a mobile-first, curated experience marketplace. We’re seeking a senior product/strategy professional to lead commercial and service‑level performance for travel product verticals globally.

Shape the business model and roadmaps, drive cross‑functional programs, and partner with product and tech to improve exposure, usability, and booking conversion on our app and site.

Qualifications

• 5+ years in OTA/ecommerce/ tech startup.
• Experience with travel products is a plus.
• Proven cross-department project delivery.
• Fluent in English and Chinese.
• Entrepreneurial, collaborative attitude.

Responsibilities

• Lead commercial and service level performance for travel product verticals globally.
• Shape business model and roadmaps from supply to demand.
• Drive cross-functional initiatives to improve performance at scale.
• Improve exposure, usability, and conversion on mobile app/website.
• Build and monitor metrics to analyze performance.

Skills

OTA/ecommerce experience

Strategy development

Program management

Data analysis

Cross-functional collaboration

Job description

About Klook

We are a leading pan-regional experiences platform in Asia Pacific, purpose built to digitalize experiences and make them accessible to every traveler.

About Klook

We are a leading pan-regional experiences platform in Asia Pacific, purpose built to digitalize experiences and make them accessible to every traveler.
Our mission is to build the digital infrastructure for the global experience economy — empowering merchants to share their passions and travelers to discover the heartbeat of each destination.
We operate a mobile-first, curated platform featuring diverse experiences across global destinations.
Do you share our belief in the wonders of travel? Global citizens ourselves, Klookers are not only curating memorable experiences for others but co-creating our world of joy within Klook.
We work hard and play hard, upkeeping our high-performing culture as we are guided daily by our 6 core values:

• Customer First
• Push Boundaries
• Critical Thinking
• Build for Scale
• Less is More
• Win as One

We never settle, and together, we believe in achieving greater heights and realizing endless possibilities ahead of us in the dynamic new era of travel. Care to be a part of this revolution? Join us!

What you’ll do?

• Lead & drive commercial and service level performance for travel product verticals globally, ranging from attractions, tours & activities to mobility vertical.
• Strategy: Shape the business model and roadmaps for the vertical, from supply to demand to business strategy and technology innovation. Work with regional teams to develop go-to-market strategies for new product verticals.
• Program Management: Lead initiatives and work with cross functional teams globally to drive vertical performance at scale, such as customer satisfaction, traffic channels, supply coverage, inventory availability, pricing, profitability, costs, content, booking experience etc
• Product & Technology: work with our product & technology teams to improve exposure, usability and conversion rate of booking processes on Klook’s mobile app, website, and other distribution channels
• Data Analysis: build metrics and implement mechanisms to monitor and analyze commercial and operational performance
  

What you’ll need?

• 5 years of experience in OTA, ecommerce, tech startup, strategy consulting, business analytics, category or brand management, and product management
• Experience in travel products such as Attractions & Shows, Tours & Activities or in-destination Transportation (eg. railway, bus, ferry) is a plus
• Track record of successfully driving cross departmental projects is preferred
• Fluent in both English and Chinese. Proficiency in additional languages is a plus.
• A start-up attitude – highly collaborative with an entrepreneurial, roll-up-your sleeves attitude that’s not afraid to work independently when required
• Globally-minded and comfortable working with people from different cultural background and in different time zones
• Effective communicator with excellent interpersonal skills and an ability to build strong relationships across all levels and effectively adapt to varied situations
• Leader with the ability to work across a matrix environment in a fast paced environment and constantly evolving environment
• Analytical with a strong bias for data-based decisions, able to distill insights with data from multiple sources
• Exhibits sound business judgment, a proven track record of taking ownership, and delivering results
  

Klook is proud to be an equal opportunity employer. We hire talented and passionate people of all backgrounds. We believe that a joyful workplace is an inclusive workplace, one where employees from all walks of life have an equal opportunity to thrive. We’re dedicated to creating a welcoming and supportive culture where everyone belongs.

Klook does not accept unsolicited resumes from any temporary staffing agency, placement service or professional recruiter (“Agency”). Klook will not be responsible for, and will not pay, any fees, commissions or other payments related to such unsolicited resumes. An Agency must obtain advance written approval from Klook’s Talent Acquisition Team to submit resumes, and then only in conjunction with a valid fully-executed agreement for service and in response to a specific job opening for which the Agency has been requested to submit resumes for. Klook will not be responsible for, and will not pay, any fees, commissions or other payments to any Agency that does not have such agreement in place or does not comply with the foregoing.