Manager, Business Development (Hotel)

RTL2 Fernsehen GmbH & Co. KG; Hong Kong; On-site; HKD 600,000 - 900,000; Full time

Job summary

Klook, a leading Asia-based platform for experiences, seeks a Hong Kong-based professional to onboard and manage hotel partners. You will drive pricing, inventory, and exclusive offers to deliver world‑class travel experiences.

Ideal candidates have 5–7 years in e‑commerce or hotel revenue management, with team leadership and a collaborative, entrepreneurial mindset. This role is based in Hong Kong and focuses on growth and partner success.

Qualifications

• Experience in business development or account management within e-commerce, OTAs, or hotel industry.
• Strong commercial sense and operational excellence mindset with data-driven approach.
• Excellent problem-solving skills and decisive decision-making abilities.

Responsibilities

• Acquire and onboard a diverse range of hotel partners, aligning with market demand.
• Build and maintain relationships with hotel partners and provide training to maximize sales.
• Optimize pricing, inventory and exclusive offers to deliver great travel experiences.
• Collaborate with marketing, supplier operations, customer service and finance to improve hotel performance and customer satisfaction.
• Monitor market trends and opportunities to identify new business prospects.
• Lead and mentor a team to achieve performance goals.
• Oversee and optimize operational processes to boost efficiency.

Skills

Business Development/Account Mgmt

Data-driven

Problem solving

Communication

Interpersonal skills

Globally minded

Start-up attitude

Job description

About Klook

We are Asia’s leading platform for experiences and travel services, and we believe that we can help bring the world closer together through experiences.

Founded in 2014 by 3 avid travelers, Ethan Lin, Eric Gnock Fah and Bernie Xiong, Klook inspires and enables more moments of joy for travelers with over half a million curated quality experiences ranging from the biggest attractions to paragliding adventures, iconic museums to rich cultural tours, and other convenient local travel services across 2,700 destinations around the world.

Do you share our belief in the wonders of travel? Our international community of over 1,800 employees, based in 30+ locations, certainly do! Global citizens ourselves, Klookers are not only curating memorable experiences for others but also co‑creating our world of joy within Klook.

We work hard and play hard, upkeeping our high‑performing culture as we are guided daily by our 6 core values:

• Customer First
• Push Boundaries
• Critical Thinking
• Build for Scale
• Less is More
• Win as One

We never settle, and together, we believe in achieving greater heights and realizing endless possibilities ahead of us in the dynamic new era of travel. Care to be a part of this revolution? Join us!

What you’ll do:

• Acquisition: Identify and onboard a diverse range of hotels, from budget accommodations to high‑tier properties, ensuring alignment with market demand and seamless integration of hotel offerings.
• Account Management: Build and maintain strong relationships with hotel partners, develop long‑term strategic plans, and provide training and support to maximize their sales performance.
• Optimization: Ensure competitive pricing, optimized inventory, and exclusive offers to deliver exceptional travel experiences and maintain a market‑leading position.
• Coordination: Collaborate with internal teams across marketing, supplier operations, customer service, and finance to optimize hotel performance and maximize customer satisfaction.
• Market Intelligence: Monitor market trends, competitor activities, and customer preferences to provide actionable insights and identify new business opportunities.
• Team Leadership: Lead and mentor a team, providing guidance, training, and support to ensure team effectiveness and achieve performance goals.
• Operations: Oversee and optimize operational processes, identify areas for improvement, and implement solutions to enhance team efficiency and performance.

What you’ll need:

• Experience: 5-7 years of relevant working experience in e‑commerce, OTAs, or the hotel industry.
• Background: Prior experience in revenue management and managing a small team is highly preferred.
• Location: Based in Hong Kong.
• Skills:
  • Proven experience in Business Development / Account Management.
  • Strong commercial sense and operational excellence mindset with a data‑driven approach.
  • Excellent problem‑solving skills and strong decision‑making abilities.
  • Confident, self‑motivated, and goal‑oriented.
  • Strong communication and interpersonal skills, with the ability to effectively distill complex information and share solutions with internal and external parties.
  • Globally‑minded and comfortable working with people from different cultural backgrounds.
  • A start‑up attitude – highly collaborative with an entrepreneurial, roll‑up‑your‑sleeves attitude that’s not afraid to work independently when required.

Klook is proud to be an equal opportunity employer. We hire talented and passionate people of all backgrounds. We believe that a joyful workplace is an inclusive workplace, one where employees from all walks of life have an equal opportunity to thrive. We’re dedicated to creating a welcoming and supportive culture where everyone belongs.

Klook does not accept unsolicited resumes from any temporary staffing agency, placement service or professional recruiter (“Agency”). Klook will not be responsible for, and will not pay, any fees, commissions or other payments related to such unsolicited resumes.

An Agency must obtain advance written approval from Klook’s Talent Acquisition Team to submit resumes, and then only in conjunction with a valid fully‑executed agreement for service and in response to a specific job opening for which the Agency has been requested to submit resumes for. Klook will not be responsible for, and will not pay, any fees, commissions or other payments to any Agency that does not have such agreement in place or does not comply with the foregoing.