Manager (Training Centre)

Leadingnation; Hong Kong; On-site; HKD 750,000 - 1,050,000; Full time

Benefits offered by this job

Annual leave

Marriage leave

Caring leave

Volunteer leave

Medical and dental benefits

Employer MPF voluntary contribution

Discretionary incentive payment

Job summary

Hong Kong Red Cross is seeking a Head of Training to lead the Training Centre's strategy and operations in Hong Kong. You will drive development and execution of training plans, ensuring quality service delivery and alignment with the organisation's mission.

The role requires strong leadership, 5+ years of post-graduate experience with at least 3 years in supervision, and excellent English with Cantonese/Putonghua. A 2-year contract (renewable) is offered.

Qualifications

• Bachelor’s degree required in social sciences or related field.
• Minimum 5 years’ post-graduate experience, with at least 3 years in a supervisory role.
• Sound experience in managing and overseeing ERB courses.
• Knowledge in managing training course development and centre operations.
• Excellent written and spoken English; Chinese/Cantonese/Putonghua skills are essential.

Responsibilities

• Lead and supervise staff to execute service development and evaluation per HKRC strategic plan.
• Oversee training strategies, initiate new initiatives, ensure quality and efficiency.
• Guide assistant managers and training executives in delivering ERB training and customer services.
• Supervise trainers/volunteers in health, nursing and public health training delivery.
• Maintain relationships with stakeholders (ERB, corporates, trainers, institutions) for collaboration.
• Develop funding proposals to support training centre operations and growth.
• Oversee qualification recognition and accreditation processes.

Skills

Leadership

Staff supervision

Training development

Stakeholder management

English language

Cantonese/Putonghua

Education

Bachelor's degree in social sciences

Job description

• Lead and oversee the implementation of training related strategies
• Lead and guide in providing quality customer services & handle all ERB training
• 3 years supervisory experiences, preferable in managing & overseeing ERB courses

Job purpose:

To provide leadership for Training team of Training Centre. S/he works closely with the Senior Manager (Training Centre) to lead development and execution of Training team to support the Hong Kong Red Cross in delivering its humanitarian services to fulfill its vision and mission. S/he will ensure the departmental goals have been successfully achieved in an effective and efficiency way.

Key Responsibilities:

• Lead and supervise staff to execute service development plan, implementation plan and service evaluation based on the Hong Kong Red Cross Corporate Strategic Plan
• Lead and oversee the implementation of training related strategies, including explore and develop new initiatives, assure training quality and efficiency, and continuous improvement and enhancement to meet social needs and community expectations
• Lead and guide assistant managers and training executives in providing quality customer services and handling all ERB training related issues in the training centre
• Lead and supervise trainers/volunteers in providing health, nursing and public health related training / service delivery
• Establish and maintain effective relationship with stakeholders, including ERB, corporates, trainers, institutions, service teams of the Agency etc. to gain knowledge, collaboration and support
• Develop funding proposals to solicit funding to enhance and support the operation and development of the training centre
• Manage and oversee qualifications recognition and accreditation processes, including assessment of academic and professional qualifications

Requirements:

• Bachelor’s degree in social sciences discipline
• Minimum of 5 years’ post-graduate and relevant work experience, in which at least 3 years at supervisory level
• Sound experiences in managing and overseeing ERB courses
• Good knowledge and experiences in managing and developing training course
• Knowledge and experiences in managing the operation of a training centre and handling customers’ enquiry and complaint
• Mature personality, strategic-minded with vision, strong interpersonal, management and leadership skills
• Excellent command of both written and oral English, Chinese/Cantonese/Putonghua

Fringe Benefits:

Fringe benefits including generous annual leave, marriage leave, caring leave, volunteer leave, medical and dental benefits (including dependents), Employer MPF voluntary contribution, and a discretionary incentive payment (where applicable) will be offered to the right candidates.

Contract Period: 2 years (Renewable)