Manager / Senior Officer - IT Service Delivery

EDPS Systems Limited; Hong Kong; Vor Ort; HKD 900.000 - 1.200.000; Vollzeit

Zusammenfassung

EDPS Systems Limited in Hong Kong seeks a senior IT Services Manager to lead 24/7 IT support for critical cargo operations. You will define end-user technology strategy and roadmaps, aligning with business needs and regulatory standards.

You will manage service delivery teams and vendors, oversee SLA performance, and steer IT projects according to the Bank's standards. The role emphasizes digital transformation, AI tool deployment, LLM environments, and strong IT infrastructure, database, system

Qualifikationen

• Bachelor's degree in a related field.
• 6+ years IT services/ITSM experience.
• Experience in banking or regulated environments preferred.

Aufgaben

• Lead 24/7 IT support services for critical cargo operations.
• Drive end-user technology strategy and roadmaps.
• Manage service delivery teams, vendors and SLA performance.
• Oversee IT solution implementations and development projects.
• Understand business needs and steer development.
• Ensure IT projects meet the bank's established standards.
• Lead deployment of local LLM environments and AI tools.
• Supervise vendor/contractor performance.

Kenntnisse

Service Management

Project Management

ITIL

Vendor Management

Digital Transformation

AI Tools

LLM Deployment

Infrastructure

Networking

Call Center Ops

Ausbildung

Bachelor's degree

Jobbeschreibung

• Lead 24/7 IT Support Services for Critical Cargo Operations.
• Drive End-User Technology Strategy and Roadmap.
• Manage Service Delivery Teams, Vendors and SLA Performance.
• Work on IT solution implementation/development projects of different scales
• Understand business needs and requirements, steering the development
• Manage IT projects according to the Bank's established standards
• Energetic and Flexible Working Environment
• Minimum of 5 years of relevant experience in IT Services Management
• Project Management and ITIL experience is preferable
• Strong IT knowledge on Infrastructure, Database, System, and Network
• Experience in Call / Operation Centre is a MUST
• Degree + 6 Years
• Supervise performance of vendors / contractors
• Define and execute digital transformation roadmaps and system architectures
• Lead the deployment of local LLM environments, internal AI tools, and workflow
• At least 8 years of experience in digital transformation environments
• Manage IT solution implementation and development projects
• Understand business needs and requirements, steering the development
• Manage IT projects according to the Bank's established standards