Assistant Manager Hub Operations

Cathay Pacific Group; Hong Kong; Presencial; HKD 391.000 - 614.000; Jornada completa

Descripción de la vacante

Cathay Pacific Group is seeking an experienced Ground Operations professional to monitor HKIA hub operations and ensure service excellence for transferring passengers and baggage. You will lead safety-compliant ground handling and coordinate with HAS and HKCAD while maintaining strong relationships with internal teams and authorities.

The role requires 5+ years in airline ground operations and customer service, with fluent English and Chinese, and willingness to work shifts including overnights.

Formación

• Polished communication skills in English and Chinese (Cantonese & Putonghua).
• Strong leadership and people management capabilities with supervisory experience.
• Excellent customer service mindset with ability to handle shift duties including overnight shifts.
• Demonstrated problem solving, decision making and organizing skills.
• Safety-sensitive role requiring pre-employment drug testing.

Responsabilidades

• Ensure aircraft handling meets Cathay Pacific and HKCAD safety/security standards.
• Meet On-Time-Performance targets for departures at HKIA.
• Coordinate day-to-day operations to provide a hassle-free transfer experience and hub connectivity.
• Monitor service providers and liaise with internal/external teams and government authorities.
• Report and respond to Emergency and Accident matters and liaise with Airport Emergency Centre.

Conocimientos

Communication

English & Chinese

Leadership

Problem solving

Customer service

Overnight shifts

Safety compliance

Educación

Post-secondary qualifications

Descripción del empleo

Role Introduction

Reports to: Hub Operations Manager

The role will monitor Hong Kong International Airport (HKIA) hub operations, ground activities and ensure services extended to our valuable customers are of the highest standard which complies with Cathay Pacific’s established requirements.

Key Responsibilities

• Ensure our aircraft handling meets the safety and security standard and requirement of the company and Hong Kong Civil Aviation Department (HKCAD)
• Ensure departures at HKIA meet our On-Time-Performance targets (OTP)
• Coordinate and monitor day to day operations by providing hassle free experience to our transfer passengers and their baggage, focusing on Hub connectivity and maintaining HKIA as an admired Hub
• Monitor the performance of services providers i.e. HAS and maintain constant contact with the company’s external and internal sections, government bodies and the Airport Authority
• Report and respond to all Emergency and Accident (E&A) matters and represent both Cathay Pacific and Airline Operators Committee in Airport Emergency Centre

Requirements

• Post-secondary qualifications
• Minimum 5 years airline experience in ground operations and customer services
• Experience in supplier management is a plus
• Polished communication skills with fluent spoken and written English and Chinese (Cantonese and Putonghua)
• Strong leadership and people management capabilities with solid supervisory experience
• Strong problem solving, decision making and organising skills
• Good interpersonal skills with flair in providing excellent customer service. Able to work shift duties including overnight shifts
• As this is a Safety Sensitive Role, appointment is subject to passing a pre-employment drug test in accordance with HKCAD Guidance for Screening of Psychoactive Substances (CAD373)

Personal & Application Information

Cathay Pacific is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our Applicant Personal Information Collection Statement and for recruitment purposes only. Candidates not notified within eight weeks may consider their application unsuccessful. We keep records of your data for no longer than is necessary for the purpose for which we obtained them and any other permitted linked purposes. If your application is unsuccessful, we will keep your details on file for as long as is necessary to process your application or for the purposes of further job opportunities if you agree to such longer periods.