Manager, Membership Partnerships & Growth

The Hong Kong Jockey Club; Hong Kong; On-site; HKD 900,000 - 1,200,000; Full time

Job summary

The Hong Kong Jockey Club is seeking a Manager, Membership Partnerships & Growth within the Membership & Customer Excellence division to drive growth through strategic partnerships and curated member experiences. You will support the development and execution of prospecting strategies, organize elite events, and leverage data-driven insights to optimise engagement with high-net-worth clients.

You will collaborate across financial and luxury sectors, coordinate bespoke events, and help grow the

Qualifications

• 6-8 years of relevant experience in proposition development, client engagement and event management.
• Bachelor's degree in Marketing, business administration, communications or related field.
• Proven track record of driving growth through securing strategic partnerships, and/or record of acquiring high-value clients through engagements.
• Demonstrated experience in planning and executing high-end events for discerning clientele.
• Good presentation and people engagement skills.
• Good competency in written and spoken English Cantonese and Mandarin

Responsibilities

• Support the Manager to develop and execute Membership Partnership and growth strategy to attract quality prospects aligned with the Club's growth objective.
• Establish and grow strategic partnership with key organizations or corporations within the financial and luxury sectors to generate qualified Membership opportunities and enhance the Club's market presence.
• Identify and stay aware of emerging UHNWIs, customer segments, market trends and new business opportunities to support the strategy.
• Organize events and campaigns to uplift prospecting opportunities, HKJC membership brand exposure and potential members' engagement.
• Execute annual calendar and exclusive events/experiences proposal including business-to-business partnership & client engagement, business-to-business-to-customer engagement events, and bespoke HNWI Racing and lifestyle engagement events, to engage and acquire potential Members clients.
• Coordinate and prepare all collaterals to groom potential Members's interests in products and offerings of the Club and interest in horse racing and ownership.
• Adopt and data-driven mindset and be able to leverage insights and market intelligence to inform acquisition strategy and optimize engagement efforts.
• Undertake additional assignments as directed by the Senior Manager, Membership Partnerships & Growth

Skills

Proposition development

Client engagement

Event management

Education

Bachelor's degree in Marketing, Business Administration, Communications

Job description

Manager, Membership Partnerships & Growth

Founded in 1884, The Hong Kong Jockey Club(“the Club”) is a world-class horse sports and entertainment organisation that acts continuously for the betterment of our society. The Club has a unique value creation model, through which the Club generates sustainable economic and social value for the benefit of the community and supports the HKSAR Government in combatting illegal gambling. The Club is Hong Kong's largest single taxpayer and one of the city's major employers. Its Charities Trust is one of the world's leading charity donors.

The Division – Membership & Customer Excellence (MCE)

The Membership and Customer Excellence (MCE) Division is responsible for delivering world-class experiences and deepening engagement across all customer segments. The team oversees operations of clubhouses, racecourses, and Off-Course Betting Branches (OCBBs), while enhancing member and owner value propositions and promoting interest in horse ownership and equestrian sports. It leads the Club's customer experience strategy across digital and physical touchpoints, ensuring consistency, agility, and excellence. The Division also manages data strategy and governance to build a unified view of customers, enabling more personalised and impactful interactions.

The Job

• Support the Manager to develop and execute Membership Partnership and growth strategy to attract quality prospects aligned with the Clubs growth objective
• Establish and grow strategic partnership with key organizations or corporations within the financial and luxury sectors to generate qualified Membership opportunities and enhance the Club's market presence
• Identify and stay aware of emerging UHNWIs, customer segments, market trends and new business opportunities to support the strategy
• Organize events and campaigns to uplift prospecting opportunities, HKJC membership brand exposure and potential members' engagement
• Execute annual calendar and exclusive events/experiences proposal including business-to-business partnership & client engagement (event to engage partner e.g. Private banks relationship manager), business-to-business-to-customer engagement events (e.g. prospecting events for clients referred by partners such as Client of private bank), and bespoke HNWI Racing and lifestyle engagement events, to engage and acquire potential Members clients
• Coordinate and prepare all collaterals to groom potential Members's interests in products and offerings of the Club and interest in horse racing and ownership
• Adopt and data-driven mindset and be able to leverage insights and market intelligence to inform acquisition strategy and optimize engagement efforts.
• Undertake additional assignments as directed by the Senior Manager, Membership Partnerships & Growth

About You

• 6- 8 years of relevant experience in proposition development, client engagement and event management, ideally within the banking, wealth management, or luxury lifestyle sectors
• Bachelor's degree in Marketing, business administration, communications or related field
• Proven track record of driving growth through securing strategic partnerships, and/or record of acquiring high-value clients through engagements
• Demonstrated experience in planning and executing high-end events for discerning clientele
• Good presentation and people engagement skills
• Good competency in written and spoken English Cantonese and Mandarin

We offer competitive salary and benefits packages, dynamic working environment and development opportunities.

Equal Opportunity and Inclusive Hiring

We are an equal opportunity employer and strive to create an inclusive workplace for all. Applicants from diverse backgrounds are welcomed to apply. If you have any special needs or require accommodations during the interview process, please e-mail us via ••••@hkjc.org.hk . Personal data provided by job applicants will be used strictly in accordance with the Club's notice to employees and job applicants relating to the Personal Data (Privacy) Ordinance. A copy of which will be provided immediately upon request.