Event Planning Manager

The Hong Kong Jockey Club; Hong Kong; On-site; HKD 360,000 - 600,000; Full time

Job summary

The Hong Kong Jockey Club is seeking an experienced Event Planner/Advisor to join the Membership & Customer Excellence Division. You will coordinate events at Clubhouses and Racecourses, manage floor plans, menus, guest lists, and on-site briefings to ensure flawless delivery.

You will lead cross-functional teams, monitor guest satisfaction, and prepare post-event reports while building strong member relationships that support referrals and repeat business.

Qualifications

• University degree or higher diploma in Hospitality Management.
• Minimum of 6 years of event planning experience and at least 3 years in a supervisory or managerial role.
• Excellent people management and communication skills.
• Computer literacy with MS PowerPoint, Excel and Word.
• Fluency in Cantonese and English; Mandarin is an advantage.
• Supervisory experience in Event Management.

Responsibilities

• Coordinate handover of confirmed events at Clubhouses or Racecourses with operations teams.
• Act as Event Planner/Advisor; follow up on logistic details (floor plans, menus, attendance, rundown).
• Coordinate with Chefs, Banquet, Catering, Housekeeping, Concierge and security to deploy resources.
• Prepare admin tasks: signage, guest lists, place cards, badges, parking QR codes.
• Monitor guest satisfaction and achieve objectives.
• Check venue setup1 hour before arrival; brief all parties on arrival.
• Meet organiser on site, introduce Manager, conduct briefing.
• Post-event follow up via thank-you emails and post-event sales tracing.
• Conduct benchmark analyses and update marketing trends to the team.
• Support maximizing events' business by cultivating member relationships.

Skills

Event planning

People management

Communication

Bilingual Cantonese/English

Leadership

Customer service

Education

University degree or higher diploma in Hospitality Management

Tools

MS PowerPoint

Excel

Word

Job description

Company description

Founded in 1884, The Hong Kong Jockey Club ("the Club") is a world-class horse sports and entertainment organisation that acts continuously for the betterment of our society. The Club has a unique value creation model, through which the Club generates sustainable economic and social value for the benefit of the community and supports the HKSAR Government in combatting illegal gambling. The Club is Hong Kong's largest single taxpayer and one of the city's major employers. Its Charities Trust is one of the world's leading charity donors.

The Hong Kong Jockey Club

Job description

Hong Kong Jockey Club

Founded in 1884, The Hong Kong Jockey Club ("the Club") is a world-class horse sports and entertainment organisation that acts continuously for the betterment of our society. The Club has a unique value creation model, through which the Club generates sustainable economic and social value for the benefit of the community and supports the HKSAR Government in combatting illegal gambling. The Club is Hong Kong's largest single taxpayer and one of the city's major employers. Its Charities Trust is one of the world's leading charity donors.

Division - Membership & Customer Excellence (MCE)

The Membership and Customer Excellence (MCE) Division is responsible for delivering world-class experiences and deepening engagement across all customer segments. The team oversees operations of clubhouses, racecourses, and Off-Course Betting Branches (OCBBs), while enhancing member and owner value propositions and promoting interest in horse ownership and equestrian sports. It leads the Club's customer experience strategy across digital and physical touchpoints, ensuring consistency, agility, and excellence. The Division also manages data strategy and governance to build a unified view of customers, enabling more personalised and impactful interactions.

The Job

• Work with the team to ensure smooth handover of confirmed events at assigned Clubhouses or Racecourses and manage the logistic, coordination and execution with operation teams with excellent service quality across Clubhouses & Racecourses, the events planning functions as specified:

  • Handle incoming calls, enquiries, preparation for agreement for private boxes' events ( if applicable) , review all signed agreement and handover notes from sales team to ensure all details are obtained at sales stage

  • Act as Event Planner/ Adviser - proactively follow up with members/ guests for all the logistic details including preparation of floor plans, menu confirmation, attendance, rundown if any with professional recommendation if needed.

  • Coordinate closely with service team and operation team including Chefs, Banquet in charge, Catering Support, Housekeeping, Concierge and security o ensure all event details are promptly delivered for resources deployment

  • Prepare all the required administrative duties - Signages, guest list, place cards, guest budges, QR code for Parking ( if applies)

  • Maintain standards, monitoring guests' satisfaction and achieving set objectives

  • Check the venue set up at least 1 hour before the arrival of the organiser to ensure all set ups are accordingly to the EO

  • Meet and Greet the organiser / managers on site upon arrival and introduce Manager in charge of the event, conduct briefing with all parties ( if it applies)

  • Post event follow up with thank you email, check guests/ members' satisfaction and next event potentials for sales team to trace accordingly

  • Conduct benchmark analysis and also update the marketing trend to the team

  • Support the Club in maximizing events' business through cultivate members' relationship in order to solicit members' referrals whenever possible

  • Handle HKJC internal departments' events

  • Possess strong knowledge of venue set up, menus and programs and to be able to advise guests accordingly

  • Deal with Members' service request, preference and complaint and record in MCRM System

• Prepare regular reports on:

  • To enter post event revenue in Opera and prepare monthly financial reports

  • Forecast reports, Wedding pace report, VIP list, flower order, Team performance

• Perform any other related duties as and when assigned by the supervisor

About You

• A university degree or higher diploma in Hospitality Management from a leading hospitality institution

• A minimum of 6 years of related event planning experience and at least 3 years in supervisor or managerial position in a sizable and premium hospitality operation

• Excellent people management practices with good communication skills

• Computer literate especially MS Powerpoint, Excel and Word

• Fluency in Cantonese and English. Mandarin proficiency is an advantage

• Supervisory experience in the field of Event Management

Equal Opportunity and Inclusive Hiring

We are an equal opportunity employer and strive to create an inclusive workplace for all. Applicants from diverse backgrounds are welcomed to apply. If you have any special needs or require accommodations during the interview process, please e-mail us via [e-mail]. Personal data provided by job applicants will be used strictly in accordance with the Club's notice to employees and job applicants relating to the Personal Data (Privacy) Ordinance. A copy of which will be provided immediately upon request.

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