Manager, Business Planning and Analytics

The Hong Kong Jockey Club; Hong Kong; On-site; HKD 480,000 - 750,000; Full time

Job summary

The Hong Kong Jockey Club is seeking a seasoned data analytics professional to join its Membership and Customer Excellence division in Hong Kong. The role focuses on maintaining robust data governance, delivering insights, and enabling data-driven decision making across departments.

Responsibilities include KPI definition, cross-department collaboration, and driving analytics projects to improve business performance while ensuring compliance with applicable policies.

Qualifications

• Bachelor degree in a relevant discipline such as Business, Finance, Statistics, Data Science, Mathematics, or Information Technology.
• 5-8 years of experience in data analytics, statistical analysis, or related fields.
• Hands-on experience with relational databases and data transformation techniques.
• Experience with data visualization, quantitative and/or financial modelling tools and techniques.

Responsibilities

• Maintain and enhance data management processes to ensure data accuracy and integrity across departments.
• Conduct statistical analyses to derive actionable insights and prepare reports that evaluate business performance based on key metrics.
• Work with stakeholders across various departments to facilitate data-driven decision-making and support business planning initiatives.
• Assist in the planning and execution of analytical projects, ensuring timely delivery of insights that align with business objectives.
• Set and track KPIs to monitor business performance and provide ongoing assessments.
• Identify opportunities for process enhancements in data analytics and contribute innovative ideas to improve operational efficiencies.
• Ensure adherence to relevant policies and legal requirements to maintain the integrity of the Club's operations.
• Undertake other duties as assigned by Manager.

Skills

Data analytics

Statistical analysis

Data transformation

Data visualization

Education

Bachelor degree in a relevant field

Tools

SQL

Job description

The Hong Kong Jockey Club

Founded in 1884, The Hong Kong Jockey Club (“the Club”) is a world-class racing club that acts continuously for the betterment of our society. The Club has a unique integrated business model, comprising racing and racecourse entertainment, a membership club, responsible sports wagering and lottery, and charities and community contribution. Through this model, the Club generates economic and social value for the community and supports the HKSAR Government in combatting illegal gambling.

The Division

The Membership and Customer Excellence (MCE) Division is responsible for delivering world-class experiences and deepening engagement across all customer segments. The team oversees operations of clubhouses, racecourses, and Off-Course Betting Branches (OCBBs), while enhancing member and owner value propositions and promoting interest in horse ownership and equestrian sports. It leads the Club’s customer experience strategy across digital and physical touchpoints, ensuring consistency, agility, and excellence. The Division also manages data strategy and governance to build a unified view of customers, enabling more personalised and impactful interactions.

The Job

• Maintain and enhance data management processes to ensure the accuracy and integrity of data across departments.
• Conduct statistical analyses to derive actionable insights and prepare reports that evaluate business performance based on key metrics.
• Work with stakeholders across various departments to facilitate data-driven decision-making and support business planning initiatives.
• Assist in the planning and execution of analytical projects, ensuring timely delivery of insights that align with business objectives.
• Set and track KPIs to monitor business performance and provide ongoing assessments.
• Identify opportunities for process enhancements in data analytics and contribute innovative ideas to improve operational efficiencies.
• Ensure adherence to relevant policies and legal requirements to maintain the integrity of the Club's operations.
• Undertake other duties as assigned by Manager.

About You

• Bachelor degree in a relevant discipline such as Business, Finance, Statistics, Data Science, Mathematics, or Information Technology.
• Minimum of 5-8 years of experience in data analytics, statistical analysis, or related fields.
• Hands-on experience with relational databases and data transformation techniques.
• Experience with data visualization, quantitative and/or financial modelling tools and techniques.

We offer competitive salary and benefits packages, dynamic working environment and development opportunities.

Equal Opportunity and Inclusive Hiring

We are an equal opportunity employer and strive to create an inclusive workplace for all. Applicants from diverse backgrounds are welcomed to apply. If you have any special needs or require accommodations during the interview process, please e-mail us via [e-mail].