Manager, Owners Engagement

The Hong Kong Jockey Club; Hong Kong; Sur place; HKD 900 000 - 1 250 000; Plein temps

Résumé du poste

The Hong Kong Jockey Club is seeking an experienced marketing and CRM leader to own owner retention and engagement initiatives in Hong Kong. You will design lifecycle-driven campaigns, manage partnerships, and oversee high-profile owner events within a luxury, customer-centric framework.

With 10+ years in marketing, loyalty programs, and VIP client servicing, you will drive strategic content, coordinate race-day activities, and mentor a junior team as part of the Racing Division’s dynamic

Qualifications

• Degree in Marketing, Communications or Hospitality.
• Minimum 10 years in Marketing & Communications, loyalty & CRM, VIP client servicing.
• Proven experience in event management and loyalty programs.
• Strong negotiation skills with internal and external stakeholders.
• Customer-centric, detail-oriented, strong problem-solving.
• Energetic, capable of motivating team, open to challenges.
• Flexible hours including non-office hours, weekends and public holidays.

Responsabilités

• Develop retention and reactivation programs to keep owners engaged.
• Use lifecycle analytics to inform targeted retention initiatives.
• Coordinate ownership events and manage on-site logistics and cost control.
• Drive partnerships and sponsorships to support ownership and business growth.
• Translate ownership strategy into content for owner campaigns and communications.
• Mentor and develop junior team members.
• Oversee race day duties and owners events in Hong Kong and China.
• Handle owner inquiries and relay feedback to management.

Connaissances

Marketing

Communications

Loyalty & CRM

VIP client servicing

Negotiation

Customer focus

Problem solving

Team leadership

Formation

Marketing degree

Communications degree

Hospitality degree

Description du poste

Founded in 1884, The Hong Kong Jockey Club ("the Club") is a world-class racing club that acts continuously for the betterment of our society. The Club has a unique integrated business model, comprising racing and racecourse entertainment, a membership club, responsible sports wagering and lottery, and charities and community contribution. Through this model, the Club generates economic and social value for the community and supports the HKSAR Government in combatting illegal gambling.

Company description

The Hong Kong Jockey Club

Job description

Founded in 1884, The Hong Kong Jockey Club ("the Club") is a world-class racing club that acts continuously for the betterment of our society. The Club has a unique integrated business model, comprising racing and racecourse entertainment, a membership club, responsible sports wagering and lottery, and charities and community contribution. Through this model, the Club generates economic and social value for the community and supports the HKSAR Government in combatting illegal gambling.

The Division

The Racing Division is committed to managing all aspects of Hong Kong's world-class sport of horse racing, covering the full value chain — from importation and training to racedays, equestrian, welfare, integrity, and international engagement. We're shaping racing into a dynamic sporting, social, and entertainment experience.

The Job

• Owner Retention and Reactivation
  • Develop comprehensive retention and reactivation programs to keep existing owners engaged and active
  • Utilize customer lifecycle analytics to gain insights and inform targeted retention initiatives
  • Work on event logistics and cost control; provide on-site support to ensure successful execution of the Owners engagement and commercial partnerships events
• Drive and manage business partnerships/ sponsors to support ownership and business development to meet specific KPIs
• Understand the Ownership strategy and be able to translate it into relevant content for owners engagement campaign and tactical communication to Owners in a timely manner.
• Manage and develop the junior members of the team.
• Maintain good relationship with horse owners, handle Owners enquiries, understand their need and channel feedback and comments to Management proactively and timely.
• Contribute ideas and process, based on data and analysis, to continuously enhance and improve the ownership journey and experiences.
• Manage and develop the junior members of the team.
• Responsible for race day duties and owners events in Hong Kong and China.
• Manage ad hoc projects and perform other duties as assigned.

About You

• Degree holder in Marketing, Communications or hospitality disciplines.
• Minimum 10 years of experience in Marketing & Communication, loyalty & CRM, VIP Client Servicing, preferably in luxury business and large MNC.
• Proven experience in event management, loyalty program and knowledge in enhancing customer experience.
• A natural communicator with strong negotiation skill with internal and external stakeholders.
• Customer centric, detailed oriented and strong problem-solving skills.
• Passionate and energetic; ability to motivate team and self; open to take up challenge.
• Flexible in working hours, including non office hour, weekend and public holidays.
• Presentable, mature, team player with positive and professional attitude.

We offer competitive salary and benefits packages, dynamic working environment and development opportunities.

Equal Opportunity and Inclusive Hiring

We are an equal opportunity employer and strive to create an inclusive workplace for all. Applicants from diverse backgrounds are welcomed to apply. If you have any special needs or require accommodations during the interview process, please e-mail us via @hkjc.org.hk.

Personal data provided by job applicants will be used strictly in accordance with the Club's notice to employees and job applicants relating to the Personal Data (Privacy) Ordinance. A copy of which will be provided immediately upon request.