Manager, Fraud and Authorization (Credit Card Focus) (Ref: 202627-08)

AEON Credit Service (Asia) Co., Ltd.; Hong Kong; On-site; HKD 600,000 - 1,000,000; Full time

Benefits offered by this job

Medical & dental insurance

Discretionary bonus

Staff discount

Friendly environment

Casual attire (Mon-Fri)

Prime location near Tsim Sha Tsui

Job summary

AEON Credit Service (Asia) Co., Ltd. in Hong Kong is seeking a seasoned Manager, Fraud and Authorization (Credit Card Focus) to lead the card authorization and fraud management function.

You will manage both local and offshore teams to implement robust risk controls while ensuring seamless customer experience. The ideal candidate has 6+ years in card authorization/fraud, with at least 2 years in supervision, and strong knowledge of merchant acquiring and card dispute rules.

Qualifications

• Minimum 6 years in card authorization or fraud operations, with at least 2 years in a supervisory role.
• Domain knowledge in merchant acquiring, card authorization and card fraud handling.
• Knowledge of credit card dispute rules is an advantage.
• Fluent in English and Chinese (Mandarin and Cantonese).

Responsibilities

• Handle cards authorization and fraud management for HK and offshore teams.
• Develop and implement robust authorization and fraud strategies to balance risk and customer experience.
• Review and optimize authorization parameters, rules, and risk controls.
• Review rules in risk tools (Visa VRM, Mastercard DI) and adjust as needed.
• Collaborate with internal/external stakeholders to investigate and resolve fraud cases.
• Coach offshore team on performance and service quality.
• Provide strategic recommendations on fraud mitigation and authorization risk.
• Ensure compliance with card schemes and internal policies.
• Perform UAT for system enhancements related to card schemes and mandates.
• Report on authorization performance and fraud trends to senior management.
• Assist in ad-hoc tasks as needed.

Skills

Card fraud

Fraud operations

Team supervision

Risk management

Education

Bachelor’s in Finance

Tools

Visa VRM

Mastercard DI

Job description

AEON Credit Service (Asia) Co., Ltd., a Public Company Listed On The Stock Exchange Of Hong Kong, Is a Major Player In The Credit Card Market In Hong Kong. We Have Over 35 Years' Experience In The Financial Services Industry. We Are a Member Of AEON Group Which Is a Fortune Global 500 Company. To Cope With Our Business Expansion, We Are Inviting Applications For The Following Position

Manager, Fraud and Authorization (Credit Card Focus) (Ref: 202627-08)

We offer

• Comprehensive medical & dental insurance coverage
• Competitive pay and Discretionary bonus
• Staff purchase discount in AEON group
• Friendly working environment with dynamic and talented team members
• Smart and casual attire (Monday to Friday)
• Convenient office located near Tsim Sha Tsui MTR station

Responsibilities

• Handle cards authorization and fraud management team located in HK and offshore for issuing & acquiring business.
• Develop and implement robust authorization and fraud management strategies to protect business against financial loss while delivering seamless customer experience.
• Conduct regular reviews and optimization of authorization parameters, fraud rules, and risk controls based on emerging fraud trends, portfolio performance, and business objectives.
• Review and advise authorization and fraud rules in risk management tools (such as Visa VRM, Mastercard DI).
• Collaborate with internal stakeholders, card schemes, merchants, processor and other external parties to investigate and resolve fraud cases effectively.
• Review offshore team performance regularly, providing coaching, guidance, and performance management to ensure service quality and operational effectiveness.
• Provide strategic recommendations to management on fraud mitigation controls , authorization strategy based on risk analysis and new fraud trend.
• Ensure compliance with regulatory, card scheme requirements and internal policies related to card authorization and fraud management.
• Perform user acceptance test for system enhancement related to card scheme release & mandate.
• Provide regular reporting on authorization performance and fraud trend, share insights and recommendations to senior management.
• Assist in ad-hoc tasks as assigned.

Requirements

• Bachelor's Degree in Administration, Banking, Finance or related discipline..
• At least 6 years of solid experience in card authorization/ fraud operations/ fraud risks/ investigations or relevant disciplines, of which at least 2 years in supervisory level.
• With domain knowledge in merchant acquiring /card authorization /card fraud handling.
• Knowledge of credit card dispute rules and regulations will be an added advantage.
• Good command of both written and spoken English and Chinese (Mandarin and Cantonese).

Information on Collection of Personal Data & Application

Our company is an equal opportunities employer and welcome application from all qualified candidates.

All personal data collected will be kept confidential, and will be used for recruitment purpose only.

It is our policy to retain personal data of unsuccessful applicants for future recruitment purposes within our Company, its subsidiary or associated companies for a period of six months. This retention of your personal data in the said period allows us to consider your suitability of other roles that may arise during this time. We may transfer your personal data to the said companies for such recruitment consideration.