Manager, Beverage

Plaza Premium Lounge; Hong Kong; On-site; HKD 900,000 - 1,300,000; Full time

Job summary

Plaza Premium Lounge in Hong Kong is seeking an experienced Beverage Operations Manager to oversee global beverage standards, design pre-opening beverage concepts and drive service excellence across lounges, bars and retail beverage outlets.

You will develop the beverage matrix, monitor performance, train staff, and work with procurement and IT to implement POS systems while maintaining high service levels.

Qualifications

• Minimum 5 years' management experience in beverage operations.
• Strong training and management skills.
• Good command of English in addition to Mandarin/Cantonese.
• Diploma or above in hospitality or business administration.
• Experience in fine dining is an advantage.

Responsibilities

• Develop the global beverage matrix.
• Support lounge, bar and retail beverage operations.
• Create and monitor beverage performance through the network.
• Assist stations with beverage-related challenges.
• Provide beverage operational updates to top management.
• Take corrective and preventive actions on beverage operations across all units.
• Create and monitor ancillary revenue opportunities for all lounges.
• Responsible for wines, champagnes, beers, spirits, liqueurs and other beverages.
• Maintain service standards across venues.
• Participate in bar design and beverage components for new projects.
• Collaborate with global L&D to prepare beverage operation training for pre-opening.
• Provide ongoing support and task force in new projects.
• Source operating equipment with procurement.
• Source service providers with procurement.
• Set up IT systems for POS at bar sales.
• Maintain and update beverage operating manuals.
• Create innovative, tech-enabled methods to boost productivity.
• Ad hoc tasks as required.

Skills

Management experience

Beverage operations

Training skills

English language

Mandarin/Cantonese

Team collaboration

Education

Diploma in hospitality or business

Job description

Come Join Our Family Today!

Together, We Make Travel Better!

The role is responsible for planning and executing the global beverage operational standard working in conjunction with the Senior Manager Beverage and Global Director of F&B and Global Beverage leader. The candidate will be accountable for delivering, maintaining and monitoring the high level of service standard. He/she needs to participate in pre-opening beverage design, menu concept and service flow, along with creating innovative and technologically enhanced methods of increasing productivity and service improvements.

What you’ll be doing:

• Support the develop global beverage matrix
• Support the lounge, bar and retail beverage operations
• Create and monitor beverage performance through the network
• Assist all stations with support on tackling ongoing challenges and concerns related to beverages
• Provide beverage operational updates to top management
• Take corrective and preventative action on operational challenges related to beverages faced in all units
• Create and monitor ancillary revenue opportunities for all lounges
• Responsible for wines, champagnes, beers, spirits, liqueurs, fortified wines, vermouths, ciders, cocktails, soft drinks, waters, coffee/tea, juices
• Ensure service standards are maintained
• Participate in the bar designs and providing all aspects of the beverage components of each new project
• Work with global L&D to provide the necessary training materials of beverage operation for pre-opening
• Offer continuous support and special task force in new project
• Source of operating equipment together with procurement
• Source service providers together with procurement
• Set up of all IT systems for POS for bar sales
• Maintain & update beverage Operating Manuals
• Create innovative and technologically enhanced methods of increasing productivity and service improvements
• Ad hoc tasks as required

About you:

• Minimum 5 years' experience at management level in beverage operations
• Diploma or above in hospitality or business administration related discipline
• Experience in fine dining will be an advantage
• Strong knowledge in wine, spirit and cocktail. Professional qualifications and certification will be a credit
• Proactive, enthusiastic and self-motivated with strong sense of responsibility
• Able to work in a highly collaborative team environment
• Strong training and management skills
• Good command of both spoken and written English and ability to speak Mandarin / Cantonese
• Business travel is required

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行業 Industry

• 酒店 / 賓館 Hotel / Hospitality

工作種類 Job Category

• 餐飲 (調酒師 / 品酒師) Catering (Bartender / Barmaid / Sommelier)
• 航空 / 旅遊 / 觀光 (其他) Aviation / Airline / Travel / Tourism (Others)
• 應屆畢業生 (餐飲服務部) Fresh Graduate (Food & Beverage)
• 款待 / 酒店 (--) Hospitality / Hotel (--)

工作地點 Location

• 赤鱲角 Chek Lap Kok

學歷要求 Education

• 文憑 Diploma