Manager, Application Delivery & Management

CTF Life; Hong Kong; On-site; HKD 900,000 - 1,500,000; Full time

Job summary

Chow Tai Fook Life Insurance Company Limited is looking for a senior IT professional to oversee delivery, support and modernisation of business‑critical applications across back office functions in Hong Kong.

You will work with Finance and Corporate Digital Leads to ensure stability, performance and continuous improvement, gathering requirements and translating them into clear specifications for IT and external vendors.

Qualifications

• Bachelor’s degree in Computer Science, IT or related discipline.
• 6–10 years IT experience in application delivery or support.
• Financial services or insurance industry experience is a plus.
• Knowledge of cloud platforms and containerization technologies.

Responsibilities

• Oversee delivery, support and enhancement of business‑critical applications across back office functions.
• Collaborate with Finance and Corporate Digital Leads to ensure stability and ongoing improvement.
• Gather requirements from business users and translate into specs.
• Coordinate enhancements, releases, testing, deployment and incident resolution.

Education

Bachelor’s degree in Computer Science or related disciplines

Job description

What the role is?

In this role, you will play a key role in overseeing the delivery, support, enhancement, and continuous improvement of business-critical applications across back office functions.

• Manage the delivery, support and enhancement of internally developed and business-critical applications across multiple corporate functions.
• Work closely with Finance and Corporate Digital Leads to ensure application stability, performance and continuous improvement.
• Collaborate with business users to gather requirements, analyse business needs and translate them into functional and technical specifications.
• Coordinate system enhancements, releases, testing, deployment activities and incident resolution in a timely and effective manner.
• Act as a key liaison between IT, business units and external vendors to ensure quality delivery and alignment with business priorities.
• Manage vendors and service providers, monitor project timelines and deliverables, and ensure agreed service levels and performance standards are met.
• Oversee user access control, system authorisation processes, documentation and audit trails to support internal governance and compliance requirements.
• Support cloud migration, digital transformation and application modernisation initiatives, including cloud-based and containerisation technologies where applicable.
• Identify opportunities to improve system efficiency, reliability, automation and operational effectiveness.

What the role is?

In this role, you will play a key role in overseeing the delivery, support, enhancement, and continuous improvement of business-critical applications across back office functions.

• Manage the delivery, support and enhancement of internally developed and business-critical applications across multiple corporate functions.
• Work closely with Finance and Corporate Digital Leads to ensure application stability, performance and continuous improvement.
• Collaborate with business users to gather requirements, analyse business needs and translate them into functional and technical specifications.
• Coordinate system enhancements, releases, testing, deployment activities and incident resolution in a timely and effective manner.
• Act as a key liaison between IT, business units and external vendors to ensure quality delivery and alignment with business priorities.
• Manage vendors and service providers, monitor project timelines and deliverables, and ensure agreed service levels and performance standards are met.
• Oversee user access control, system authorisation processes, documentation and audit trails to support internal governance and compliance requirements.
• Support cloud migration, digital transformation and application modernisation initiatives, including cloud-based and containerisation technologies where applicable.
• Identify opportunities to improve system efficiency, reliability, automation and operational effectiveness.

  Who we look for ?

  • Bachelor’s degree in Computer Science, Information Technology or any related disciplines.
  • Minimum 6–10 years of relevant IT experience, preferably in application development, application support or application delivery management.
  • Experience in the financial services or insurance industry will be an advantage.
  • Solid understanding of the application development and support lifecycle, system integration, API-based architecture and enterprise systems.
  • Hands-on exposure to cloud platforms such as Azure or AWS, and knowledge of container technologies such as Kubernetes would be advantageous.
  • Experienced in managing self-developed applications, low-code/no-code applications, payment systems, IFRS 9 Expected Credit Loss processes or regulatory-related systems is preferred.
  • Strong stakeholder management, vendor management, communication and problem-solving skills.
  • Ability to work independently, manage multiple priorities and deliver results in a fast-paced environment.
  • Good command of written and spoken English and Chinese including Putonghua.

  Personal Information Collection Statement

  At Chow Tai Fook Life Insurance Company Limited (“the Company”) we respect the privacy of your personal data and are committed to fully complying with the Personal Data (Privacy) Ordinance (“the Ordinance”).

  The personal data that we collect and/or hold (whether contained in this application form or otherwise obtained) includes your personal details, contact information, education and training details, employment details, financial details, and information on your social circumstances.

  Provision of personal data by you is mandatory for selection purposes. Personal data collected through this application will be used by the Company to assess your suitability to assume the job duties of the position for which you have applied. The Company may not be able to process your application if you fail to provide your personal data.

  Applicants not contacted within four weeks after the interview / test may consider their application unsuccessful. The information provided will be kept for 2 years for consideration of other suitable posts.