Digital Product Owner

CTF Life; Hong Kong; On-site; HKD 900,000 - 1,300,000; Full time

Job summary

Chow Tai Fook Life Insurance Company Limited in Hong Kong seeks a Digital Product Manager to partner with business stakeholders, defining the Agency Digital platform roadmap aligned to business strategy. You will own and manage platform capabilities and translate objectives into digital features within the agency application.

You will support delivery through design, requirements gathering, and impact assessments, ensuring quality and adoption of digital solutions across the organization.

Qualifications

• 6–10 years of digital product management, business analysis, or digital transformation.
• 3–5 years in insurance industry, preferably distribution channels.
• End-to-end digital product management experience in insurance/financial products.
• Experience delivering distribution channel digital platforms, preferably agency digital platform.
• Strong stakeholder management and cross-functional collaboration; fluent in Mandarin, Cantonese and English.

Responsibilities

• Define roadmap for Agency Digital platform aligned to business strategy.
• Own and manage digital platform and capabilities within Agency digital application.
• Translate business objectives into digital capabilities and product features.
• Support product delivery through implementation and solution design.
• Monitor digital adoption and identify pain points for improvements.
• Collaborate in solution design and impact assessments to address requirements.

Skills

Digital product management

Business analysis

Digital transformation

Stakeholder management

Cross-functional collaboration

Fluent Mandarin

Fluent Cantonese

Fluent English

SDLC knowledge

Education

Degree holder in Business or Information Management

Job description

• Serve as a change agent to partner with business stakeholders in defining the roadmap for our Agency Digital platform, aligned to business strategy
• Own and manage digital platform and capabilities within Agency digital application
• Act as a liaison to Business, Digital and Technology teams and translate business objectives into digital capabilities and product features.
• Support the OKR of business sponsors, translate business strategies and objectives into digital solutions and capabilities.
• Gather, document, and analyse business requirements, user stories, process flows, functional specifications, and acceptance criteria
• Support product delivery through implementation, participate in solution design and impact assessment discussions
• Ensure product output and quality of digital solutions for the customer business
• Proactive in tracking and monitoring digital adoption, get feedback, identify pain points, and turn them into improvement actions
• Participate in solution design and impact assessment discussions to ensure business requirements are appropriately addressed.

What the role is?

• Serve as a change agent to partner with business stakeholders in defining the roadmap for our Agency Digital platform, aligned to business strategy
• Own and manage digital platform and capabilities within Agency digital application
• Act as a liaison to Business, Digital and Technology teams and translate business objectives into digital capabilities and product features.
• Support the OKR of business sponsors, translate business strategies and objectives into digital solutions and capabilities.
• Gather, document, and analyse business requirements, user stories, process flows, functional specifications, and acceptance criteria
• Support product delivery through implementation, participate in solution design and impact assessment discussions
• Ensure product output and quality of digital solutions for the customer business
• Proactive in tracking and monitoring digital adoption, get feedback, identify pain points, and turn them into improvement actions
• Participate in solution design and impact assessment discussions to ensure business requirements are appropriately addressed.

What we look for?

• Degree holder in Business or Information Management
• 6-10 years of digital product management, business analysis, digital transformation experience or related disciplines
• Minimum 3-5 years of experience in insurance industry, preferably in distribution channels
• Proven experience in end-to-end digital product management and product delivery, preferably in insurance or financial products
• Proven experience delivering distribution channel digital platforms, preferably agency digital platform.
• Experience managing vendor-delivered solutions and cross-functional teams
• Strong understanding of Software Development Life Cycle (SDLC), including requirements management, solution design, development, testing, deployment, and production support
• Experience working across Agile, Waterfall, and Hybrid delivery methodologies
• Strong stakeholder management skills with the ability to communicate effectively across all levels of the organisation
• Strong communicator, strong team player with a collaborative working style. Fluent in Mandarin, Cantonese and English

Personal Information Collection Statement

At Chow Tai Fook Life Insurance Company Limited (“the Company”) we respect the privacy of your personal data and are committed to fully complying with the Personal Data (Privacy) Ordinance (“the Ordinance”).

The personal data that we collect and/or hold (whether contained in this application form or otherwise obtained) includes your personal details, contact information, education and training details, employment details, financial details, and information on your social circumstances.

Provision of personal data by you is mandatory for selection purposes. Personal data collected through this application will be used by the Company to assess your suitability to assume the job duties of the position for which you have applied. The Company may not be able to process your application if you fail to provide your personal data.

Applicants not contacted within four weeks after the interview / test may consider their application unsuccessful. The information provided will be kept for 2 years for consideration of other suitable posts.