Business Analyst, Operations Transformation

CTF Life; Hong Kong; On-site; HKD 480,000 - 720,000; Full time

Job summary

Chow Tai Fook Life Insurance Company Limited in Hong Kong seeks a seasoned Business Analyst to uplift operations and customer experience by partnering with managers and cross-functional teams to deliver transforming initiatives.

You will analyze processes, collect requirements, and develop business cases for automation while managing stakeholders and risks, ensuring projects align with regulatory and business goals.

Qualifications

• Bachelor's degree in Business Administration, Management, or related field.
• At least 5 years as a Business Analyst, preferably in life insurance operations.
• Experience eliciting requirements and translating them into delivery plans.
• Familiar with project management methodologies and tools.
• Strong stakeholder management, communication across teams.

Responsibilities

• Analyze business processes to identify improvements and efficiencies.
• Conduct data analysis to uncover trends and root causes.
• Document requirements and build business cases for initiatives.
• Develop and maintain project plans, scope, and deliverables.
• Monitor KPIs and report progress to management.
• Support change management and training activities.
• Coordinate with internal teams and vendors to optimize resources.
• Collaborate to integrate changes into BAU operations.

Skills

Requirements elicitation

Stakeholder management

Documentation

Business analysis

Analytical thinking

Education

Bachelor's in Business Administration

Tools

MS Project

PM tools

Job description

What the role is ?

In this role, you will play a key role to support operational transformation and uplift customer/user experience and operational efficiency by partnering closely with managers, business stakeholders, and cross-functional teams for deliverables.

• Analyze existing business processes, workflows, and operational pain points to identify improvement opportunities and enhance service quality and efficiency.
• Conduct data analysis to identify trends, patterns, root causes, and improvement insights.
• Collect, and document business requirements for operational and transformation projects; develop business cases for process enhancement and automation initiatives.
• Stay abreast of the industry trends, best practices, and regulatory changes impacting insurance operations.
• Support end-to-end project delivery by developing and maintaining project plans, scope, objectives, deliverables, dependencies and documentation.
• Track progress against milestones, identify risks/issues early, and propose mitigation actions.
• Monitor project performance and outcomes via agreed KPIs, providing regular updates and recommendations to management.
• Support training, communications, and change management activities to ensure smooth adoption and benefit realization.
• Optimize resource allocation by coordinating work across internal teams and external vendors to achieve project goals efficiently.
• Collaborate across functions to integrate changes seamlessly into BAU operations.

What the role is ?

In this role, you will play a key role to support operational transformation and uplift customer/user experience and operational efficiency by partnering closely with managers, business stakeholders, and cross-functional teams for deliverables.

• Analyze existing business processes, workflows, and operational pain points to identify improvement opportunities and enhance service quality and efficiency.
• Conduct data analysis to identify trends, patterns, root causes, and improvement insights.
• Collect, and document business requirements for operational and transformation projects; develop business cases for process enhancement and automation initiatives.
• Stay abreast of the industry trends, best practices, and regulatory changes impacting insurance operations.
• Support end-to-end project delivery by developing and maintaining project plans, scope, objectives, deliverables, dependencies and documentation.
• Track progress against milestones, identify risks/issues early, and propose mitigation actions.
• Monitor project performance and outcomes via agreed KPIs, providing regular updates and recommendations to management.
• Support training, communications, and change management activities to ensure smooth adoption and benefit realization.
• Optimize resource allocation by coordinating work across internal teams and external vendors to achieve project goals efficiently.
• Collaborate across functions to integrate changes seamlessly into BAU operations.

What we look for ?

• Bachelor’s degree in Business Administration, Management, or related disciplines.
• At least 5 years of experience as a Business Analyst, preferably on operations-related projects of life insurance.
• Proven experience in requirements elicitation, analysis, documentation, and translating requirements into delivery plans.
• Familiarity with project management methodologies and tools
• Strong stakeholder management skills, with the ability to communicate effectively across business and technical teams.
• Strong analytical, problem-solving, and structured thinking capabilities.

Personal Information Collection Statement

At Chow Tai Fook Life Insurance Company Limited ("the Company") we respect the privacy of your personal data and are committed to fully complying with the Personal Data (Privacy) Ordinance ("the Ordinance").

The personal data that we collect and/or hold (whether contained in this application form or otherwise obtained) includes your personal details, contact information, education and training details, employment details, financial details, and information on your social circumstances.

Provision of personal data by you is mandatory for selection purposes. Personal data collected through this application will be used by the Company to assess your suitability to assume the job duties of the position for which you have applied. The Company may not be able to process your application if you fail to provide your personal data.

Applicants not contacted within four weeks after the interview / test may consider their application unsuccessful. The information provided will be kept for 2 years for consideration of other suitable posts.