Luxury Telesales & Premium Customer Experience

Technogym; Hong Kong; On-site; HKD 180,000 - 270,000; Full time

Job summary

Technogym is looking for an energetic and results-oriented Teleselling & Caring specialist, who will play a key role in increasing profitability and sales revenue by delivering a premium customer experience.

In this role, you will handle requests from new and existing customers, follow up on leads from marketing campaigns by creating strong interaction via call, email or chat, and you will sell Technogym products and services by understanding customer needs and offering the best solution.

Qualifications

• 2-3 years’ experience in telesales or another sales/customer service role.
• Bachelor’s Degree, ideally with business development experience.
• Excellent (phone) sales techniques and communication, interpersonal skills.
• Experience in working in a team in sales-oriented environments.
• Outstanding negotiation skills with the ability to resolve issues and doubts.
• Long term customer relationship approach.
• Ability to identify process improvements.
• Fluency in English.
• Knowledge of CRM management.
• Interest in and passion for technological evolution and innovation.
• Knowledge of Salesforce would be a plus.

Responsibilities

• Guarantee the achievement of quarterly inside sales targets.
• Fulfill lead generation activity aimed at increasing the customer base.
• Manage inbound calls (for both B2B and B2C customers), delivering a unique selling experience while understanding customers’ needs and offering the right solution to ensure customer satisfaction.
• Manage outbound calls to generate new business opportunities.
• Support our Sales team in the field by scheduling visits.
• Manage and nurture the CRM Database to ensure the information is accurate and up-to-date.
• Collect and share adequate market feedback with the relevant departments.
• Oversee the process from order to installation, checking customer satisfaction and upselling additional products or services where applicable.

Skills

Telesales

Communication

Negotiation

Teamwork

Customer service

English fluency

Education

Bachelor’s Degree

Tools

Salesforce

Job description

Technogym is looking for an energetic and results-oriented Teleselling & Caring specialist, who will play a key role in increasing profitability and sales revenue by delivering a premium customer experience.

In this role, you will handle requests from new and existing customers, follow up on leads from marketing campaigns by creating strong interaction via call, email or chat, and you will sell Technogym products and services by understanding customer needs and offering the best solution.