2 Sales Specialist EMEA and US timezone

GemIQ; Hong Kong Island; In loco; HKD 201.000 - 335.000; Tempo pieno

Descrizione del lavoro

GemIQ in Hong Kong is seeking a Sales Growth Specialist to generate qualified sales opportunities and support the sales team across multiple channels. You will book appointments, manage customer communications, and drive outbound prospecting to fuel growth.

This role requires converting a high volume of outbound calls and emails daily, working evenings and night shifts to align with US time zones, and maintaining accurate CRM records.

Competenze

• Proven experience as an appointment setter.
• Evening and night shifts experience is required.
• Experience working in a call center.
• Excellent communication, phone and written skills.
• Strong objection-handling and relationship-building abilities.
• Comfortable making a high volume of outbound calls every day.
• Highly organized with follow-up skills and attention to detail.
• Ability to work independently while managing multiple conversations.

Mansioni

• Collaborate with leadership to execute the local market acquisition strategy and book 5-6 qualified meetings daily.
• Rapidly master GemIQ's products, services, and value propositions.
• Conduct 100 outbound calls and 50 outbound emails per day.
• Book qualified appointments for the Account Executive team.
• Manage and respond to inbound sales emails promptly.
• Handle inbound live chat conversations and qualify potential customers.
• Execute outbound campaigns provided by marketing and sales teams.
• Follow up consistently with prospects across phone, email, and live chat.
• Keep CRM records accurate and up to date after every interaction.
• Identify qualified opportunities and hand them over to the sales team.
• Adapt scripts and messaging to different customer profiles and markets.
• Hit and exceed daily activity targets and monthly appointment booking goals.

Conoscenze

Appointment setting

Outbound calling

Communication

Multitasking

Follow-up

Independent work

Strumenti

CRM

Live chat tools

Descrizione del lavoro

At GemIQ, we believe that great companies are built by great people. We offer genuine career opportunities for everyone who joins our team. Whether you start as a junior or join with experience, there is always an opportunity to learn, take on more responsibility, and grow into a leadership or management role.

We treat our people like family. We support each other, celebrate successes together, and believe that everyone has the ability to make a meaningful impact.

Our culture is built around four core values:

At the absolute core of everything we do and the way we do it. We are relentless in our pursuit of pushing boundaries, learning, improving, and redefining what’s possible.

We believe in making complex processes simple, intuitive, and accessible. We focus on finding better and smarter ways to work for both our team and our customers.

3. Accountability

Accountability means being aware of the situation, owning the problem, finding solutions, and making things happen. We believe that being accountable means recognizing that you are valuable—and that people can count on you.

4. Fun

We believe that enjoying what you do fuels creativity, innovation, and success. We create a positive environment where people can enjoy their work, build authentic connections, and have fun along the way. When work is enjoyable, everyone performs better.

At GemIQ, you don’t just take a job, you build a career.

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As Sales growth Specialist , you will be responsible for generating qualified sales opportunities by engaging with prospective customers across multiple channels. You will play a critical role in supporting GemIQ's sales team by booking appointments, managing customer communications, and driving outbound prospecting activities.

Key Responsibilities

• Work closely with the CEO, CCO, CMO, and leadership team to execute the local market acquisition strategy and book at least 5-6 qualified meetings daily for the Product experts
• Rapidly master GemIQ's products, services, and value propositions
• Conduct a minimum of 100 outbound calls and 50 outbound emails per day
• Book qualified appointments for the Account Executive team
• Manage and respond to inbound sales emails in a timely and professional manner
• Handle inbound live chat conversations and qualify potential customers
• Execute outbound campaigns provided by the marketing and sales teams
• Follow up consistently with prospects across phone, email, and live chat
• Keep CRM records accurate and up to date after every customer interaction
• Identify qualified opportunities and hand them over to the sales team
• Adapt scripts and messaging to different customer profiles and markets
• Hit and exceed daily activity targets and monthly appointment booking goals

Qualifications & Experience

• Proven experience as an appointment setter
• Previous experience working evening and night shifts is required
• Experience working in a call center
• Excellent communication, phone, and written communication skills
• Strong objection-handling and relationship-building abilities
• Comfortable making a high volume of outbound calls every day
• Highly organized with excellent follow-up skills and attention to detail
• Ability to work independently while managing multiple conversations simultaneously
• For this position, working the night shift is required as you are servicing the US
• Passion for technology, product innovation, and helping companies scale
• Additional languages Spanish, French, Portuguese is a plus