Sales Delegate - Perfume & Beauty

Join; Hong Kong; On-site; HKD 420,000 - 720,000; Full time

Job summary

Hermès Hong Kong seeks a Sales & Business Development leader to drive growth across airports and stores, lead store openings and refurbishments, and ensure a premium brand image through product assortment and visual merchandising aligned with global strategy.

You will oversee Training & Team Development, CRM, Reporting & Budget Management, and Brand Image & Compliance, collaborating with Area Managers to hit sell-out targets, manage agency relationships, and deliver annual training plans while

Qualifications

• Bachelor’s degree in business management or relevant discipline.
• Minimum 3 years of related experience in Perfumes and Cosmetics or Luxury Environment.
• Entrepreneurial spirit with excellent communication and interpersonal skills.
• Fluent in English and Mandarin; French or other Asian language a plus.
• Proficiency in Microsoft Office (Excel, Word, PowerPoint).
• Willing to travel.

Responsibilities

• Drive growth in Sales & Business Development across airports and stores; lead store openings/refits; ensure premium brand image through merchandising.
• Lead Training & Team Development activities; implement training strategy and incentives to elevate service quality.
• Manage Client Relationships; challenge buyers to optimize orders and build trust with clients and staff.
• Oversee Reporting & Budget Management; consolidate sales data and monitor budgeting for staffing/promotions.
• Uphold Brand Image & Compliance; embody Hermès philosophy and ensure consistent brand policies across channels.

Skills

English fluency

Mandarin fluency

Entrepreneurial spirit

Excellent communication

Interpersonal skills

Education

Bachelor’s degree in business management

Tools

Microsoft Office

Job description

Responsibilities:

Sales & Business Development

• Collaborate with Area Managers to develop annual business strategies (sell-out, rankings, competitor analysis, stock levels, product performance).
• Establish monthly targets across airports and stores and track progress against these objectives.
• Lead store openings and refits, ensuring smooth execution.
• Guarantee a consistent premium brand image through product assortment optimization and visual merchandising aligned with global strategy.
• Support the development and implementation of 360° activation plans for key periods and launches.

Training & Team Development

• Ensure the successful implementation of Hermès’ training strategy to elevate service quality, grooming, and staff attitude.
• Set and monitor sell-out objectives per Beauty Advisors, organizing monthly incentives to drive performance.
• Manage agency partnerships, including budget follow-up and commission reviews.
• Learn and complete all training modules provided by International Training, collaborating closely with the Training Manager to deliver effective programs for the sales team—including beauty consultants, Hermès staff, generic staff, and promoters.
• Develop and implement an annual training strategy and calendar to ensure consistent skill development and alignment with organizational goals.

Client Relationship Management

• Ensure compliance with client agreements defined by the Area Manager.
• Challenge buyers to prevent out-of-stock situations and optimize orders.
• Build trust with clients and shop staff through regular, high-quality interactions.
• Actively participate in sales and client meetings with a proactive approach.

Reporting & Budget Management

• Act as the link between head office and the field.
• Consolidate sales reports, competitor insights, trends, and opportunities.
• Organize store visits for head office members.
• Monitor budget expenses for staffing and promotional activities.
• Report market needs and competitive best practices to Area Managers.

Brand Image & Compliance

• Embody and promote Hermès philosophy at POS through appearance and conduct.
• Ensure flawless execution of Hermès’ permanent image across all distribution channels.
• Uphold Hermès’ values, ethics, and brand policies.

Requirement:

• Bachelor’s degree in business management or relevant discipline
• Minimum 3 years of related experience in Perfumes and Cosmetics or Luxury Environment
• Individual with entrepreneurship spirit, excellent communication and interpersonal skills
• Analytical thinking, business and result oriented mindset
• Fluent in English and Mandarin, French or other Asian Language skills a plus.
• Proficiency in Microsoft Office (Excel, Word & PowerPoint)

• Willing to travel