Luxury Front Desk Agent — Guest Experience & Check-in

Conrad Hong Kong; Hong Kong; On-site; HKD 134,000 - 234,000; Full time

Job summary

Conrad Hong Kong, part of the Hilton Family of Hotels, seeks team members who express themselves and strive for excellence in service with warmth and individuality. You will perform check-in, check-out and room-change procedures, ensuring accurate data entry in hotel systems while delivering a premium guest experience.

The role requires a Hospitality degree/diploma, plus 1 year of relevant luxury-hospitality experience (fresh graduates welcome).

Qualifications

• Degree / Diploma Holder in Hospitality Management or related disciplines.
• 1 year relevant experience in luxury hotels / hospitality industry an advantage.
• Fresh graduates are welcomed.
• Pleasant, presentable, confident with outgoing personality.

Responsibilities

• Perform check in, check out and room change procedures in a professional manner and ensure all data are entered completely into the hotel systems.
• Provide quality service to all guests by responding to their requests promptly, efficiently and courteously at all time.
• Achieve the high level of guest satisfaction with courteous and friendly manner.
• Assist in currency exchange.

Skills

English

Cantonese

Putonghua

Education

Hospitality degree/diploma

Job description

Conrad Hong Kong, part of the Hilton Family of Hotels, seeks team members who express themselves and strive for excellence in service with warmth and individuality. You will perform check-in, check-out and room-change procedures, ensuring accurate data entry in hotel systems while delivering a premium guest experience.

The role requires a Hospitality degree/diploma, plus 1 year of relevant luxury-hospitality experience (fresh graduates welcome).