Luxury Brand Manager - Growth, Ops & Client Experience

KOS International Limited; Hong Kong; On-site; HKD 600,000 - 900,000; Full time

Job summary

KOS International Limited is seeking a Brand Manager to drive operational excellence, sales performance, and sustainable growth across assigned boutiques in Hong Kong. You will work with Boutique Managers to optimize client experience, leadership, and strategic initiatives, while ensuring compliance with controls and audits.

You will partner with multiple teams to translate data into actionable plans, coach specialists, and identify growth opportunities within the retail network.

Qualifications

• Bachelor's degree in Business or related discipline.
• Min 5 years experience in luxury retail or hospitality leadership.
• Experience in retail operations and managing teams across different levels.
• Solid understanding of financial statements and their implications for business performance.

Responsibilities

• Monitor and analyse sales performance across individual boutiques.
• Present actionable insights to management and recommend short- and long-term strategies.
• Identify barriers to achieving business objectives and implement solutions.
• Evaluate the impact of new strategies on sales, operations, and client experience.
• Oversee the delivery of a consistent client experience across all boutiques.
• Coach, mentor, and motivate watch specialists to meet objectives.
• Ensure retail operating procedures meet internal controls and audit requirements.
• Lead retail projects and coordinate input from stakeholders.

Skills

Leadership

Communication

Analytical thinking

Negotiation

Team management

Education

Bachelor's degree in Business

Job description

KOS International Limited is seeking a Brand Manager to drive operational excellence, sales performance, and sustainable growth across assigned boutiques in Hong Kong. You will work with Boutique Managers to optimize client experience, leadership, and strategic initiatives, while ensuring compliance with controls and audits.

You will partner with multiple teams to translate data into actionable plans, coach specialists, and identify growth opportunities within the retail network.