Luxury Brand Concierge - E‑Commerce & Client Experience

JP04 Richemont Japan LLC; Hong Kong; On-site; HKD 279,000 - 446,000; Full time

Job summary

Richemont Brand Ambassador position in Hong Kong focuses on delivering luxurious service to eCommerce clients across multiple channels. The role requires excellent product knowledge, high standards of client engagement, and collaboration with the service and sales teams to maximize client satisfaction and sales opportunities.

The successful candidate will manage inquiries, stay informed about Maison activities, and represent the Richemont standards in a fast-paced, luxury retail environment.

Qualifications

• Experience in luxury retail or customer service.
• Experience in contact center or e-commerce activities.
• Proficient with MS Office and client relation tools such as Salesforce and SAP CRM.

Responsibilities

• Handle inbound and outbound customer interactions across channels.
• Build client relationships with personalized clienteling.
• Collaborate with Customer Service for repairs and after-sales.
• Drive sales and meet objectives through professional client interactions.
• Stay updated on Maison activities to engage clients.
• Maintain knowledge of competitors and brand standards.

Skills

English

Cantonese

Mandarin

Customer service

Sales skills

Team player

Tools

Salesforce

SAP CRM

Job description

Richemont Brand Ambassador position in Hong Kong focuses on delivering luxurious service to eCommerce clients across multiple channels. The role requires excellent product knowledge, high standards of client engagement, and collaboration with the service and sales teams to maximize client satisfaction and sales opportunities.

The successful candidate will manage inquiries, stay informed about Maison activities, and represent the Richemont standards in a fast-paced, luxury retail environment.