Senior Manager, HNW Loyalty & Premium Experiences

CTF Life; Hong Kong; On-site; HKD 600,000 - 800,000; Full time

Job summary

CTF Life in Hong Kong is seeking a professional to support the Head of HNW Proposition in managing the HNW Loyalty Program. The role involves coordinating internal teams and external partners to enhance client experiences and track program performance.

The ideal candidate should possess a Bachelor’s degree, over 7 years of experience in loyalty marketing, and excellent communication skills in English and Chinese. Proficiency in digital marketing tools and Microsoft Office is essential.

Qualifications

• 7+ years of experience in customer experience, loyalty marketing, or HNW relationship management.
• Proven ability to develop and manage HNW loyalty programs.
• Strong stakeholder engagement and communication skills.

Responsibilities

• Support the Head of HNW Proposition in operating the HNW Loyalty Program.
• Assist in curating premium experiences and benefits aligned with client expectations.
• Coordinate with business units and partners to execute exclusive offers.

Skills

Customer experience

Loyalty marketing

Stakeholder engagement

Communication skills

Digital marketing tools

Microsoft Office

Education

Bachelor’s degree in Business Administration, Marketing, or related disciplines

Job description

CTF Life in Hong Kong is seeking a professional to support the Head of HNW Proposition in managing the HNW Loyalty Program. The role involves coordinating internal teams and external partners to enhance client experiences and track program performance.

The ideal candidate should possess a Bachelor’s degree, over 7 years of experience in loyalty marketing, and excellent communication skills in English and Chinese. Proficiency in digital marketing tools and Microsoft Office is essential.