Digital Strategy & PMO Leader

The Hong Kong Jockey Club; Hong Kong; On-site; HKD 1,000,000 - 1,400,000; Full time

Job summary

The Hong Kong Jockey Club is seeking a seasoned leader for the Membership & Customer Excellence (MCE) Division to drive digital strategy, governance, and cross-functional alignment across clubs, OCBBs and digital touchpoints.

With 10+ years in digital strategy and 5+ years in leadership, you will partner with executives, manage budgets, and deliver impactful digital experiences while upholding responsible gambling standards.

Qualifications

• 10+ years in digital strategy development, project management, or consulting.
• 5+ years in management and leading digital experience strategies.
• Proven experience working with senior management and cross-functional teams.
• Excellent communication, presentation and leadership skills.
• Experience in digital transformation in consumer/entertainment industries.
• Familiarity with Mainland China business environment preferred.
• Strong vendor management and strategic partnership abilities.

Responsibilities

• Support DEI Executives to craft a clear digital strategy and roadmap, including budget planning and prioritization.
• Coordinate with IT, Finance, and other divisions to align digital initiatives with organizational goals.
• Lead and implement project governance and execution of digital initiatives.
• Provide holistic progress reports on projects, risks, and outcomes to Senior Management and Executives.
• Act as liaison between DEI and internal teams, external vendors, and consultants to ensure alignment.
• Assist in strategic planning, operational efficiency, and organizational development.
• Support in managing departmental budgets, resources, and performance metrics.
• Analyze customer feedback and digital analytics to improve end-to-end digital journeys.
• Collaborate with Customer Experience Central Office to optimize digital touchpoints.
• Drive research on emerging digital trends and technologies to inform roadmap decisions.
• Prepare detailed reports on POC results and recommended next steps.

Skills

Digital strategy

Project management

Executive collaboration

Communication & leadership

Digital transformation

Vendor management

Cross-functional teamwork

Education

Bachelor’s degree in Business Administration, Digital and Information Technology

Job description

The Hong Kong Jockey Club is seeking a seasoned leader for the Membership & Customer Excellence (MCE) Division to drive digital strategy, governance, and cross-functional alignment across clubs, OCBBs and digital touchpoints.

With 10+ years in digital strategy and 5+ years in leadership, you will partner with executives, manage budgets, and deliver impactful digital experiences while upholding responsible gambling standards.