Guest Relations Host - Family Experience

Shangri-La Group; Hong Kong; Vor Ort; HKD 360.000 - 480.000; Vollzeit

Benefits dieser Stelle

Competitive benefits

Learning and development

Colleague stay/travel perks

Inclusive culture

Zusammenfassung

Shangri-La Group in Hong Kong is seeking a Guest Services Associate to ensure smooth daily operations and deliver exceptional guest experiences, with a focus on VIP guests during their stay.

You will handle check-ins and check-outs, update VIP lists and guest preferences, and collaborate with management to anticipate needs. Strong English, Cantonese and Putonghua are essential, as is a personable, customer-oriented approach and team spirit.

Qualifikationen

• Higher Diploma or above in Hospitality Management or related disciplines.
• Relevant experience in Hotels/Clubhouses/Theme Parks would be an advantage.
• Strong interpersonal and guest service skills.
• Customer-oriented, outgoing, and self-motivated team player.
• Excellent command of spoken English, Cantonese, and Putonghua.

Aufgaben

• Ensure smooth daily operations and deliver exceptional guest experiences.
• Provide personalized service to VIP guests throughout their stay.
• Handle check-ins/outs and rooming for special arrivals e.g. family suites, limousine.
• Update VIP lists and guest preferences in GuestPedia to anticipate needs.
• Perform any other duties as assigned by Management.

Kenntnisse

Interpersonal skills

Guest service

Multilingual

Ausbildung

Hospitality degree

Jobbeschreibung

• Ensure smooth daily operations and deliver exceptional guest experiences.
• Provide personalized service to VIP guests throughout their stay.
• Handle check-ins/outs and rooming for special arrivals e.g. family suites, limousine.
• Update VIP lists and guest preferences in GuestPedia to anticipate needs.
• Perform any other duties as assigned by Management.

About You

• Higher Diploma or above in Hospitality Management or related disciplines.
• Relevant experience in Hotels/Clubhouses/Theme Parks would be an advantage.
• Strong interpersonal and guest service skills.
• Customer-oriented, outgoing, and self-motivated team player.
• Excellent command of spoken English, Cantonese, and Putonghua.

Why Join Us

• A workplace that values your passion and supports self-realization and personal growth.
• Structured learning and development pathways with real opportunities to advance your professional craft and leadership skills.
• Competitive benefits, recognition programs, and colleague stay/travel perks that reward your contribution and dedication.
• Teams that promote inclusion and respect, value diversity, and foster a secure environment where everyone can thrive.

We are an equal opportunity employer. Applications from all qualified candidates are welcomed. All information provided by applicants will be treated in and used only for recruitment purposes.

We appreciate your interest in joining us. Please note that only successful candidates will be contacted.