Logistics Process Excellence Lead - HK Operations

JD.COM.INC; Hong Kong; On-site; HKD 480,000 - 720,000; Full time

Job summary

JD.COM.INC in Hong Kong seeks an analytical and hands-on Logistics Process Improvement Specialist/Manager to drive continuous operational excellence across warehousing, sorting hubs, linehaul, and last-mile delivery. You will diagnose bottlenecks, redesign workflows, and collaborate with IT teams to enhance fulfillment efficiency, service quality, and cost-effectiveness.

Responsibilities include end-to-end process diagnosis, SOP governance, lean optimization, system enablement, and

Qualifications

• Bachelor’s degree in Logistics, IE, SCM, Business Admin or related field.
• 3–5 years in process improvement, industrial engineering, or operations management.
• Strong command of Lean, Six Sigma (Green/Black Belt a plus).
• Analytical mindset with proficiency in Excel, SQL and BI tools.

Responsibilities

• Diagnose end-to-end logistics process bottlenecks across HK network.
• Redesign workflows and standardize SOPs for all nodes.
• Lead Lean/ Six Sigma initiatives to improve productivity and costs.
• Translate frontline issues into IT/automation requirements and support UAT.
• Collaborate with cross-functional teams and report ROI to leadership.

Skills

Lean

Six Sigma

Data-driven decision-making

MS Excel

SQL

BI tools

Education

Bachelor's degree in Logistics or related field

Tools

Power BI

Tableau

WMS

TMS

Job description

JD.COM.INC in Hong Kong seeks an analytical and hands-on Logistics Process Improvement Specialist/Manager to drive continuous operational excellence across warehousing, sorting hubs, linehaul, and last-mile delivery. You will diagnose bottlenecks, redesign workflows, and collaborate with IT teams to enhance fulfillment efficiency, service quality, and cost-effectiveness.

Responsibilities include end-to-end process diagnosis, SOP governance, lean optimization, system enablement, and