Loan Services Officer

Gemini Personnel Pte Ltd; Hong Kong; On-site; HKD 167,000 - 290,000; Full time

Job summary

Gemini Personnel Pte Ltd is recruiting for a Personal Loan Sales role at a branch in Hong Kong. You will proactively assist walk-in customers, promote personal loan products, and drive lending acquisitions while meeting targets.

The role requires a university degree or strong secondary education with banking experience, and fluency in Cantonese and English, with Mandarin preferred. You will operate in a fast-paced retail banking environment and adhere to policy guidelines.

Qualifications

• University degree with 1+ year retail banking experience or 3+ years in retail banking with secondary education.
• Experience in clean lending products preferred.

Responsibilities

• Provide proactive service to walk-in customers and promote personal loan products.
• Station at Personal Loan Service Corner of the branch and drive clean lending acquisitions.
• Meet and exceed personal loan targets assigned.
• Follow up on approvals and drawdowns to ensure customer satisfaction.
• Adhere to procedures and ensure compliance at all times.
• Solicit sales from counter referrals, promotions, and outreach activities.

Skills

Interpersonal skills

Cantonese/English/Mandarin

Education

University degree

Secondary education

Job description

To provide proactive service to walk-in customers and conduct selling of personal loan products to satisfy customers needs

Responsibilities:

Station at Personal Loan Service Corner of selected branch and responsible for clean lending acquisition activities

Meet and exceed personal loan target assigned

Take proactive role to solicit sales from counter sales referral, sales promotion booth and out-reach marketing activities.

Work to follow up on approval and drawdown to ensure customer satisfaction

Follow the established work procedures as stipulated in procedure guidelines and ensure compliance at all times

Requirements:

University degree with minimum 1-year experience or secondary education with 3-year experience in retail banking branch, preferably in clean lending products

Aggressive, self-motivated with positive attitude and can work independently.

Ability to work as part of a team in a fast paced, frequently changing environment

Excellent interpersonal skills and communication skills in Cantonese, English and preferably in Mandarin