Key Customer Manager

Hill's Pet Nutrition; Hong Kong; On-site; HKD 900,000 - 1,300,000; Full time

Job summary

Colgate-Palmolive Hong Kong is seeking a senior Commercial Leader to define and drive long-term channel growth strategies across offline and online channels, including veterinarian partnerships and e-commerce, with full accountability for sell-in and sell-out performance.

The role emphasizes data-driven insights, multi-channel planning, and cross-functional leadership to maximize sustainable sales growth and optimize the Joint Value Plan investments.

Qualifications

• Bachelor’s Degree in Business Administration, Marketing and Management or related disciplines.
• Experience in Performance Marketing, Social Media Management and Shopper Marketing, preferably in Demand Generation roles.
• Familiarity with marketing automation tools and Google Analytics.

Responsibilities

• Define and lead long-term channel growth strategies with full accountability for sell-in & sell-out growth, profitability and P&L performance review.
• Drive advanced channel and category analysis with a data-driven mindset to identify structural growth opportunities, translating insights into actions.
• Lead end-to-end Joint Value Plan negotiations including Terms & Conditions and promotional investments to maximize sustainable sales growth.
• Provide strategic leadership in omni-channel management, orchestrating offline retail, vet clinics and e-commerce channels to deliver integrated go-to-market execution and better results.
• Commercial planning and cross-functional oversight, including budgeting and monthly P&L reviews.
• Drive 7Ps execution with marketing and retail teams to ensure superior execution across People, Product, Price, Placement, Promotion, POS, Persuasion.

Skills

Fluent English & Cantonese

Cross-Functional Leadership

Data-driven mindset

Education

Bachelor’s Degree in Business Administration, Marketing and Management

Tools

MS Office

Chinese word processing

Job description

A part of Colgate-Palmolive since 1976, Hill's Pet Nutrition offers the highest-quality pet nutrition available through product lines Prescription Diet® and Science Diet®. Veterinarians worldwide recommend and feed their own pets Hill's products more than any other brand of pet food.

Available in approximately 80 countries around the world, our extensive line of products includes more than 60 Prescription Diet brand pet foods and more than 50 Science Diet brand pet foods.

We believe all animals should be loved and cared for during their lifetimes. That is why we are proud our pet foods can make a difference in your pet's life.

A career at Hill’s Pet Nutrition or Colgate-Palmolive is an excellent opportunity if you seek a global experience, constant challenge, and development opportunities in an environment that respects work/life effectiveness.

Travel Required?: Travel - up to 10% of time

Posting Start Date: 23/10/2026

On-site

No Relocation Assistance Offered

Job Number#176951 - Hong Kong, Hong Kong, China

Who We Are

Colgate-Palmolive Company is a global consumer products company operating in over 200 countries specialising in Oral Care, Personal Care, Home Care, Skin Care, and Pet Nutrition. Our products are trusted in more households than any other brand in the world, making us a household name!

Join Colgate-Palmolive, a caring, innovative growth company reimagining a healthier future for people, their pets, and our planet. Guided by our core values—Caring, Inclusive, and Courageous—we foster a culture that inspires our people to achieve common goals. Together, let's build a brighter, healthier future for all.

Job Description

Define and lead long-term channel growth strategies, with full accountability for sell-in & sell-out growth, profitability and P&L performance review aligning with the company's objective.

Drive advanced channel and category analysis with a data-driven mindset to identify structural growth opportunities, competitive threats translating insights into decisive commercial actions.

Lead end-to-end “Joint Value Plan” negotiations including “Terms & Condition” and promotional investments to maximize sustainable sales growth

Provide strategic leadership in omni-channel management, orchestrating offline retail, vet clinics and e-commerce (Omni) channels to deliver integrated go-to-market execution and superior business results.

Task

40% Strategic Sales & Channel Growth

Performance Management: Fully in charge of channel sales performance (sell-in & sell-out) to ensure company targets are met

Data Analysis: Leverage analytics to identify and maximize sales opportunities by sharing insightful recommendation based on data-driven mindset

Drive eCommerce growth with a focus on HKTVMALL brand stores, while partnering with veterinarians to expand clinic recommendations and pet retail business.

Joint Value Plan: Develop and implement annual Joint Value Plans (JVP) for responsible omni (online & offline) channel to build sustainable growth

7Ps Execution: Co-work with retail marketing team to ensure superior execution across People Journey, Product Assortment, Price, Placement, Promotion, Point of Purchase, Persuasion to drive the performance of our brands

20% Financial & Demand Optimization

Commercial Investment: Manage budgets and co-work with retail marketing to propose optimal investment to ensure achieving Budget & LEs target

Performance Review: Conduct monthly channel business and P&L reviews

Demand Forecasting: Ensure channel demand aligns with activation plans and financial targets

15% Commercial Planning

Cross-functional Planning: Participate in country commercial planning and to provide strategic channel perspectives and identify growth levers.

Principal Duties and Responsibilities

This is not an exhaustive list of duties or functions.

Education/ Experience Requirements

Bachelor’s Degree in Business Administration, Marketing and Management or related disciplines.

Experience in Performance Marketing, Social Media Management and Shopper Marketing experience, preferably in Demand Generation roles

Knows their way around the tools of marketing automation, social listening platforms, Google Analytics, and so on.

Familiarity with the pet food business is highly preferred.

Immediate availability is highly preferred.

Experience being a pet parent

Expected Areas of Skills

Communication: Fluent in English and Cantonese with strong interpersonal skills across all internal and external levels.

Commercial Acumen: Customer-centric mindset with interest in the pet industry, using consumer insights to drive commercial recommendations.

Cross-Functional Leadership: Proven track record leading cross-departmental initiatives, aligning priorities, and driving execution.

Technical Proficiency: Digitally savvy and proficient in MS Office (Excel, Word, PowerPoint) and Chinese word processing.

Work Style: Resilient under pressure, collaborative, and focused on driving win-win outcomes.

Leadership Competencies (Should match the Colgate Global Competencies)

Functional Competencies (Should match the Colgate Global Competencies)

Cross-Organizational Collaboration

Industry, Trade and Retailer Understanding and Insight

Consumer and Shopper Insight

Working Relationships (Key partnerships and reporting relationships)

Does this position supervise: No

Reporting to Omni Key Accounts Manager

Customer Development team

Finance team

Marketing team

Professional Veterinary Affairs team

Hill’s Asia Regional and Global teams

Customer Service & Logistics team

Outside working relationships include retail partners/ veterinarian / agencies

Travel Requirements

Expected percentage of travel: 10%

Our Commitment to Inclusion

Our journey begins with our people—developing strong talent with diverse backgrounds and perspectives to best serve our consumers around the world and fostering an inclusive environment where everyone feels a true sense of belonging. We are dedicated to ensuring that each individual can be their authentic self, is treated with respect, and is empowered by leadership to contribute meaningfully to our business.

Equal Opportunity Employer

Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status (United States positions), or any other characteristic protected by law.

Reasonable accommodation during the application process is available for persons with disabilities. Please complete this request form should you require accommodation.

#LI-On-site