Junior Cloud Operations Engineer

Renrui Human Resources Technology (Hong Kong) Limited; Hong Kong; On-site; HKD 180,000 - 240,000; Full time

Job summary

Renrui Human Resources Technology (Hong Kong) Limited is seeking a Junior Cloud Operations Engineer in Hong Kong. The role focuses on installing, configuring, upgrading, and verifying private cloud environments per deployment documentation and SOPs.

You will inspect customer environments, troubleshoot issues, collect logs for root-cause analysis, and monitor metrics with Grafana/Prometheus. On-site or remote support will be provided in Hong Kong and occasional Macau.

Qualifications

• Diploma or Bachelor's degree in Computer Science, Software Engineering, Information Technology, or related disciplines preferred.
• 1+ years of experience in Linux operations, software implementation, cloud platform maintenance, or technical support.
• Must be legally eligible to work in Hong Kong.
• Must be able to communicate fluently in Cantonese for daily operations.
• Able to read basic English technical documentation, product literature, and system logs.
• Proficient in common Linux commands to monitor processes, services, CPU, memory, disks, network, and logs.
• Understanding of basic Docker and Kubernetes concepts; practical hands-on experience is a plus.
• Solid grasp of networking concepts (TCP/IP, HTTP/HTTPS, DNS, firewalls, ports).
• Able to perform basic network troubleshooting using ping, curl, nc, traceroute.
• Meticulous and detail-oriented with strong learning ability and a service-oriented mindset.

Responsibilities

• Perform installation, configuration, upgrading, and environment checks for private cloud products in accordance with deployment documentation and standard operating procedures.
• Conduct routine inspections of customer environments, checking servers, application services, containers, system resources, and network connectivity.
• Troubleshoot common issues, including service startup failures, container anomalies, resource shortages, port connectivity issues, and application access errors.
• Collect system, application, container, and monitoring logs to provide complete information for subsequent root-cause analysis.
• Monitor key performance metrics using Grafana and Prometheus, and promptly report any anomalies.
• Execute basic Kubernetes and Docker operations, including status checks, log queries, and service restarts.
• Maintain inspection, fault, and change logs and escalate unresolved issues promptly with documented problem symptoms, timestamp, impact scope, logs, and environment details.
• Provide remote or on-site technical support to clients in Hong Kong and Macau as assigned by the project team.

Skills

Linux operations

Troubleshooting

English doc reading

Learning ability

Service mindset

Cantonese communication

Education

Diploma or Bachelor's degree in CS/IT/SE

Tools

Docker

Kubernetes

Grafana

Prometheus

Job description

Our client, a leading Chinese software and internet services company, listed on the HK stock exchange is urgently looking for Junior Cloud Operations Engineer. The role involves installation, configuration, upgrading, and environment checks for private cloud products in accordance with deployment documentation and standard operating procedures. The ideal individual is a meticulous, detail-oriented technical professional with foundational Linux and networking skills, a strong service-oriented mindset, and a willingness to learn private cloud operations. You will conduct routine inspections of customer environments and provide remote or on-site technical support to clients in Hong Kong and occasionally Macau.

Key responsibilities

Perform installation, configuration, upgrading, and environment checks for private cloud products in accordance with deployment documentation and standard operating procedures

Conduct routine inspections of customer environments, checking servers, application services, containers, system resources, and network connectivity

Troubleshoot common issues, including service startup failures, container anomalies, resource shortages, port connectivity issues, and application access errors

Collect system, application, container, and monitoring logs to provide complete information for subsequent root-cause analysis

Monitor key performance metrics using platforms such as Grafana and Prometheus, and promptly report any anomalies

Execute basic Kubernetes and Docker operations, including status checks, log queries, and service restarts

Maintain inspection, fault, and change logs and **escalate** unresolved issues promptly with documented problem symptoms, timestamp, impact scope, logs, and environment details

Provide remote or on-site technical support to clients in Hong Kong and Macau as assigned by the project team

About you

Diploma or Bachelor's degree (or above) in Computer Science, Software Engineering, Network Engineering, Information Technology, or related disciplines preferred

1+ years of experience in Linux operations, software implementation, cloud platform maintenance, or technical support

Must be legally eligible to work in Hong Kong (e.g., Hong Kong Permanent Resident, valid work visa, or other legal authorization/permit)

Must be able to communicate fluently in Cantonese for daily business operations

Able to read basic English technical documentation, product literature, and system logs

Proficient in common Linux commands to monitor processes, services, CPU, memory, disk, network, and logs

Understanding of basic Docker and Kubernetes concepts; practical hands-on experience is a plus

Solid grasp of fundamental networking concepts, including TCP/IP, HTTP/HTTPS, DNS, firewalls, and ports

Able to perform basic network troubleshooting using tools like ping, curl, nc, and traceroute

Meticulous and detail-oriented, capable of strictly adhering to operating procedures, with strong learning ability and a service-oriented mindset

Preference will be given to Immediate Starters