Junior Cloud Ops Engineer - Private Cloud & Kubernetes

Renrui Human Resources Technology (Hong Kong) Limited

Hong Kong

On-site

HKD 180,000 - 240,000

Full time

2 days ago

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Job summary

Renrui Human Resources Technology (Hong Kong) Limited is seeking a Junior Cloud Operations Engineer in Hong Kong. The role focuses on installing, configuring, upgrading, and verifying private cloud environments per deployment documentation and SOPs.

You will inspect customer environments, troubleshoot issues, collect logs for root-cause analysis, and monitor metrics with Grafana/Prometheus. On-site or remote support will be provided in Hong Kong and occasional Macau.

Qualifications

Diploma or Bachelor's degree in Computer Science, Software Engineering, Information Technology, or related disciplines preferred.
1+ years of experience in Linux operations, software implementation, cloud platform maintenance, or technical support.
Must be legally eligible to work in Hong Kong.
Must be able to communicate fluently in Cantonese for daily operations.
Able to read basic English technical documentation, product literature, and system logs.
Proficient in common Linux commands to monitor processes, services, CPU, memory, disks, network, and logs.
Understanding of basic Docker and Kubernetes concepts; practical hands-on experience is a plus.
Solid grasp of networking concepts (TCP/IP, HTTP/HTTPS, DNS, firewalls, ports).
Able to perform basic network troubleshooting using ping, curl, nc, traceroute.
Meticulous and detail-oriented with strong learning ability and a service-oriented mindset.

Responsibilities

Perform installation, configuration, upgrading, and environment checks for private cloud products in accordance with deployment documentation and standard operating procedures.
Conduct routine inspections of customer environments, checking servers, application services, containers, system resources, and network connectivity.
Troubleshoot common issues, including service startup failures, container anomalies, resource shortages, port connectivity issues, and application access errors.
Collect system, application, container, and monitoring logs to provide complete information for subsequent root-cause analysis.
Monitor key performance metrics using Grafana and Prometheus, and promptly report any anomalies.
Execute basic Kubernetes and Docker operations, including status checks, log queries, and service restarts.
Maintain inspection, fault, and change logs and escalate unresolved issues promptly with documented problem symptoms, timestamp, impact scope, logs, and environment details.
Provide remote or on-site technical support to clients in Hong Kong and Macau as assigned by the project team.