Cloud Infrastructure Engineer

KBQuest Hong Kong Ltd; Hong Kong; On-site; HKD 201,000 - 290,000; Full time

Job summary

KBQuest Hong Kong Ltd is seeking a Dev/Tech Support Engineer to assist customers with cloud-based services and related technical support. You will help deploy, maintain and optimize cloud infrastructure while aligning with the company’s cloud strategy and best practices.

You will work closely with customers’ IT teams, providing proactive monitoring, patching, provisioning, troubleshooting and incident handling, and you will act as a Technical Account representative for dedicated clients.

Qualifications

• Bachelor's degree or Higher Diploma in Computing / IT related / Engineering or equivalent.
• Solid understanding of cloud services and architectures.
• Strong troubleshooting and problem-solving abilities.

Responsibilities

• Provide technical support to customers and enhance, maintain and troubleshoot related services.
• Ensure smooth project delivery aligned with service level agreements.
• Manage customers' cloud infrastructure per the company's cloud strategy and guidelines.
• Collaborate with customers' IT teams; monitor, patch, provision, troubleshoot and handle incidents.
• Act as Technical Account representative for dedicated clients.

Skills

Cloud technologies

Troubleshooting

Networking / Infrastructure

Customer relationship

English & Chinese communication

Agile mindset

Team player

Education

Bachelor's degree / Higher Diploma in Computing / IT / Engineering

Job description

We are a multi-cloud managed service provider to support our customers and their ongoing digital transformation journey. We help our customers in leveraging their existing infrastructure more effectively and providing professional technical advice to deploy, maintain and innovate solutions using the latest cloud technologies.

Key responsibilities

Provide technical support to customers as well as enhance, maintain and troubleshoot any related technical services

Ensure smooth project delivery which align to service level agreement

Manage customers' cloud infrastructure environment in accordance with the company's cloud strategy, policies, best practices and capabilities

Work closely with customers' IT division and provide duties include but not limited to: monitoring, patching, provisioning, troubleshoot, incident handling, deployment, etc

Act as Technical Account representative for dedicated clients

About you

Bachelor's degree or High Diploma in Computing / IT related/ Engineering or equivalent

At least 2 years solid experience as a Developer Support Engineer or a Technical Support Engineer and with cloud services exposure will be a big plus

Solid technical experience in networking/ infrastructure which include strong troubleshooting, diagnosing and resolving technical issues

Ability to quickly build relationships and credibility with customers

Passionate in Cloud Technologies and with an appreciation of delivering in an Agile project framework

Demonstrate good communicating skills both verbal and written (English and Chinese)

Enjoy learning and sharpening yourself- we have new join training program to ramp you up

A people person with strong customer service mindset

Having a positive attitude, with the ability to maintain patience

Team-oriented mindset, with a natural willingness to always go the extra mile