IT Support Officer - 2-Year Contract with Global Travel

Kam Yuen (Group) International Ltd; Hong Kong; Vor Ort; HKD 180.000 - 240.000; Vollzeit

Zusammenfassung

Kam Yuen (Group) International Ltd in Causeway Bay seeks an IT Support Officer on a 2-year contract. You will be the first line of support for end-users, providing essential guidance and troubleshooting to onsite and remote users.

The role covers Windows/Office 365/Teams administration, LAN/WAN/SD-WAN, firewall and server support, and travel to Zhongshan and Shenzhen factories as needed. You will help draft IT policy and governance, set up AI servers, and manage IT inventory.

Qualifikationen

• Diploma/degree in IT or related field.
• 2–5 years IT support experience.
• Hands-on experience with Office 365 / Teams.
• Knowledge of LAN/WAN; SD-WAN is a plus.
• Experience in firewall and server support; data centre exposure is beneficial.
• Willing to travel to Zhongshan and Shenzhen factories.
• Experience with IT policy/SOP is preferred.
• Familiarity with AI tools and AI servers; Python programming is a plus.

Aufgaben

• Provide helpdesk and first-line support to users (onsite and remote).
• System administration of Windows, Office 365/Teams, LAN/WAN/SD-WAN; install and troubleshoot hardware/software.
• Support firewall and servers in Hong Kong data centre.
• Travel to Zhongshan and Shenzhen factories as required.
• Assist to draft and maintain IT policy, SOP and governance documentation.
• Set up and support company AI servers; understand common LLM models.
• Maintain IT inventory and user access; liaise with vendors; handle ad hoc requests.

Kenntnisse

Office 365 / Teams

LAN / WAN

Firewall & server support

AI tools / AI servers

Python (AI programming)

English & Chinese communication

Ausbildung

Higher Diploma / Degree in IT or related

Tools

Windows Server

SD-WAN

Windows OS

Jobbeschreibung

Kam Yuen (Group) International Ltd in Causeway Bay seeks an IT Support Officer on a 2-year contract. You will be the first line of support for end-users, providing essential guidance and troubleshooting to onsite and remote users.

The role covers Windows/Office 365/Teams administration, LAN/WAN/SD-WAN, firewall and server support, and travel to Zhongshan and Shenzhen factories as needed. You will help draft IT policy and governance, set up AI servers, and manage IT inventory.