IT Support, Assistant Manager (Asset Management, 40k)

Michael Page International (HK) Ltd; Hong Kong; Hybride; HKD 540 000 - 720 000; Plein temps

Avantages offerts par ce poste

Hybrid working arrangement

Résumé du poste

Michael Page International (HK) Ltd is seeking an IT Administration and Support, Assistant Manager to oversee IT operations, support, and stakeholder coordination within a corporate environment.

You will lead on IT requests, onboarding/offboarding, issue escalation, and drive automation using VBA and Python, while collaborating with internal tech teams and external vendors.

Qualifications

• Experience in IT support, IT operations, or IT coordination within a corporate environment.
• Strong hands-on skills in Excel VBA and Python scripting.
• Proven ability to troubleshoot, solve problems, and manage stakeholders.

Responsabilités

• IT Operations & Support: Manage IT service requests, user access, onboarding/offboarding, and general IT administration.
• Stakeholder & Project Coordination: Coordinate with internal technology teams and external vendors to resolve incidents and deliver solutions.
• Process Improvement & Automation: Identify opportunities to improve workflows through standardisation and automation; develop simple automation tools using VBA and Python.

Connaissances

Excel VBA

Python scripting

IT operations

Stakeholder management

IT coordination

Troubleshooting

Outils

Bloomberg Terminal

Description du poste

As an IT Administration and Support, Assistant Manager, your main responsibilities will include:IT Operations & Support

• Manage IT service requests, user access, onboarding/offboarding, and general IT administration.
• Track and maintain request status, documentation, and issue resolution records.
• Provide first-line support and coordinate issue escalation where required.

Stakeholder & Project Coordination

• Act as a key contact for business IT enquiries and support issue triage.
• Coordinate with internal technology teams and external vendors to resolve incidents and deliver solutions.
• Monitor progress, manage follow-ups, and communicate updates to stakeholders.

Process Improvement & Automation

• Identify opportunities to improve workflows through standardisation and automation.
• Develop and maintain simple automation tools and utilities using VBA and Python.
• Support testing, documentation, and governance for locally developed solutions.

As an IT Administration and Support, Assistant Manager, your main responsibilities will include:IT Operations & Support

• Manage IT service requests, user access, onboarding/offboarding, and general IT administration.
• Track and maintain request status, documentation, and issue resolution records.
• Provide first-line support and coordinate issue escalation where required.

Stakeholder & Project Coordination

• Act as a key contact for business IT enquiries and support issue triage.
• Coordinate with internal technology teams and external vendors to resolve incidents and deliver solutions.
• Monitor progress, manage follow-ups, and communicate updates to stakeholders.

Process Improvement & Automation

• Identify opportunities to improve workflows through standardisation and automation.
• Develop and maintain simple automation tools and utilities using VBA and Python.
• Support testing, documentation, and governance for locally developed solutions.

New headcount - 12 months contractAsset Management

A successful IT Administration and Support, Assistant Manager should have:

• Experience in IT support, IT operations, or IT coordination within a corporate environment.
• Strong hands‑on skills in:
  • Excel VBA, Python scripting
• Strong troubleshooting, problem-solving, and stakeholder management capabilities.
• Ability to manage multiple priorities with a high level of ownership and attention to detail.
• Experience supporting Bloomberg Terminal users.
• Exposure to AI / Generative AI tools and automation use cases.
• Experience supporting business-critical local applications and tools.
• Knowledge of APIs, databases, and data automation concepts.

Asset Management Company

• Hybrid working arrangement