IT Helpdesk Manager

Inspire; Hong Kong; On-site; HKD 480,000 - 720,000; Full time

Job summary

Inspire in Hong Kong seeks an experienced IT End User Support Manager to lead a 6–10 person team, conduct performance reviews, and ensure adherence to IT policies. You will manage end-user computing services, desktops/laptops, and AV systems, while coordinating across teams to deliver projects and maintain documentation.

You will drive Windows migration projects, maintain asset management, and mentor staff to deliver high-quality service.

Qualifications

• Degree in Computing/Information Technology or related field.
• 5–10 years of IT support and infrastructure management experience, with at least 3 years in a supervisory or team lead position.
• Strong leadership, supervisory, and hands-on technical skills on Windows OS, Mac, iOS, Android and Active Directory
• Good understanding of IT security principles, data protection, and backup/disaster recovery practices
• ITIL or related professional certificates preferred
• Fluent in Mandarin, Cantonese and English
• Strong communication, problem-solving, and stakeholder management skills
• Enjoy teamwork and sharing of experience and knowledge
• Open-minded for sharing&discussion, able to work independently

Responsibilities

• Supervise a team of 6-10 End User Support Analysts and Technicians
• Conduct performance reviews and staff development activities
• Ensure compliance with the organization IT policies
• Manage and support end-user computing services, including desktops, laptops, and related workplace technologies
• Manage and monitor IT asset including procurement, inventory control, maintenance and disposal
• Plan and deliver Windows and Office migration projects, ensuring smooth deployment and minimal user impact
• Oversee meeting room technology support, including AV equipment, video conferencing systems, and collaboration tools
• Provide deskside support for hardware and software issues, installations, upgrades, and troubleshooting
• Lead and develop team members to ensure effective service delivery
• Lead or contribute to IT projects such as security patch upgrades and other urgent upgrades
• Coordinate with different teams for project implementation and daily operations
• Ensure compliance with internal policies, security standards, and regulatory requirements
• Ensure accurate technical and policy documentation is maintained and regularly updated

Skills

Leadership

Team management

Windows OS

Mac / iOS / Android

Active Directory

Problem solving

Communication

Stakeholder management

IT security

Multilingual (Mandarin/Cantonese/Eng)

Education

Bachelor's degree in Computing/IT

Job description

• Supervise a team of 6-10 End User Support Analysts and Technicians
• Conduct performance reviews and staff development activities
• Ensure compliance with the organization IT policies.
• Manage and support end-user computing services, including desktops, laptops, and related workplace technologies
• Manage and monitor IT asset including procurement, inventory control, maintenance and disposal.
• Plan and deliver Windows and Office migration projects, ensuring smooth deployment and minimal user impact
• Oversee meeting room technology support, including audio-visual (AV) equipment, video conferencing systems, and collaboration tools
• Provide deskside support for hardware and software issues, installations, upgrades, and troubleshooting
• Lead and develop team members to ensure effective service delivery
• Lead or contribute to IT projects such as security patch upgrades and other urgent upgrades
• Coordinate with different teams for project implementation and daily operations
• Ensure compliance with internal policies, security standards, and regulatory requirements
• Ensure accurate technical and policy documentation is maintained and regularly updated.

Requirements:

• Degree holder in Computing/Information Technology or related field.
• Minimum 5–10 years of IT support and infrastructure management experience, with at least 3 years in a supervisory or team lead position.
• Strong leadership, supervisory, and hands‑on technical skills on Windows OS, Mac, iOS, Android and Active Directory
• Good understanding of IT security principles, data protection, and backup/disaster recovery practices.
• ITIL or related professional certificates preferred
• Fluent in Mandarin, Cantonese and English
• Strong communication, problem-solving, and stakeholder management skills
• Enjoy teamwork and sharing of experience and knowledge.
• Open-minded for sharing&discussion, able to work independently