IT Support

E.C. Fix Technology Limited; Hong Kong; On-site; HKD 201,000 - 312,000; Full time

Job summary

E.C. Fix Technology Limited is seeking an IT Support professional to join our team in Central and Western District.

You will provide essential technical support and hardware maintenance to keep systems running smoothly and securely. In this full-time role, you will handle first and second-line tickets, troubleshoot hardware and software issues, and collaborate with senior staff and vendors to resolve complex problems while upholding IT security standards.

Qualifications

• 2-3 years hands-on IT support experience
• Proficiency with Windows and/or macOS
• Familiarity with IT ticketing systems and asset management tools
• Desirable certifications such as CompTIA A+ or Microsoft Certified Associate
• Ability to explain technical concepts clearly to non-technical users
• Independent and team-oriented in a fast-paced environment
• Customer service orientation and commitment to user satisfaction
• Knowledge of networking basics and IT security principles

Responsibilities

• Provide first and second-line technical support to end-users
• Diagnose and troubleshoot hardware problems incl. desktops, laptops, servers and peripherals
• Install, configure and maintain IT equipment and systems
• Perform routine maintenance: software updates, patches, security checks
• Manage IT assets and maintain hardware inventory records
• Provide user training and technical guidance to staff
• Document issues, resolutions and procedures for future reference
• Collaborate with senior IT staff and external vendors
• Ensure compliance with IT security policies and data protection regulations

Skills

Hardware troubleshooting

Windows

macOS

IT ticketing systems

Asset management tools

Communication

Networking basics

IT security principles

CompTIA A+

Microsoft Certification

Tools

IT ticketing systems

Asset management tools

Job description

About the role

E.C. Fix Technology Limited is seeking an IT Support professional to join our team on a full-time basis in the Central and Western District. In this role, you will provide essential technical support and hardware maintenance to ensure our systems operate smoothly and efficiently. You will be at the forefront of our IT operations, delivering timely solutions to technical issues and playing a crucial part in maintaining our organisational infrastructure and productivity.

Key responsibilities

• Provide first and second-line technical support to end-users, responding to IT helpdesk tickets and resolving hardware and software issues
• Diagnose and troubleshoot hardware problems including desktop computers, laptops, servers and peripheral devices
• Install, configure and maintain IT equipment and systems in accordance with company standards
• Perform routine maintenance tasks such as software updates, patches and security checks
• Manage IT assets and maintain accurate records of hardware inventory and configuration
• Provide user training and technical guidance to staff on IT systems and best practices
• Document technical issues, resolutions and procedures for future reference
• Collaborate with senior IT staff and external vendors to resolve complex technical issues
• Ensure compliance with IT security policies and data protection regulations

What we're looking for

• Proven experience in an IT support role, with at least 2-3 years of hands-on technical support experience
• Strong knowledge of hardware components, peripherals and their troubleshooting procedures
• Proficiency with operating systems including Windows and/or macOS
• Experience with IT ticketing systems and asset management tools
• Excellent problem-solving skills and the ability to diagnose technical issues systematically
• Strong communication skills with the ability to explain technical concepts clearly to non-technical users
• Professional certification such as CompTIA A+, Microsoft Certified Associate or equivalent is desirable
• Ability to work independently and as part of a team in a fast-paced environment
• Customer service orientation with a commitment to user satisfaction
• Knowledge of networking basics and familiarity with IT security principles is advantageous

What we offer

E.C. Fix Technology Limited is committed to fostering a supportive and professional workplace where your technical skills are valued and your career development is supported. We offer competitive remuneration commensurate with experience and qualifications. Our team benefits from a collaborative working environment, opportunities for ongoing professional development and training to keep pace with evolving technology. We are dedicated to maintaining a healthy work-life balance and provide a supportive atmosphere where all team members can thrive.

About us

E.C. Fix Technology Limited is a dynamic organisation operating in the Information and Communication Technology sector, specialising in hardware engineering solutions. We are committed to delivering high-quality technical support and innovative technology solutions to our clients and stakeholders. With a focus on excellence, reliability and customer satisfaction, we have established ourselves as a trusted partner in the technology landscape. Our team is dedicated to maintaining the highest standards of technical expertise whilst fostering a positive and inclusive workplace culture.