IT Service Desk Specialist

Classy Wheeler Limited; Hong Kong; On-site; HKD 167,400 - 279,000; Full time

Job summary

A leading network service solutions provider in Hong Kong is seeking a Service Desk Analyst to enhance communication between clients, vendors, and engineers. The ideal candidate has strong telephone etiquette, is service-oriented, and has a diploma or above in any field. They must possess effective communication skills in Cantonese, English, and Putonghua, and have 1-2 years experience in relevant roles. This role focuses on first-line support, managing service requests, and producing reports to ensure high-quality service delivery.

Qualifications

• Minimum 1-2 years relevant experience in Helpdesk, First Line Support, or Customer Service.
• Must be technically savvy and able to resolve simple technical issues.
• Good command of written English.

Responsibilities

• Serve as the main communication channel for the Service Team.
• Liaise with engineers, clients, and vendors for support resolution.
• Log support calls into the ticketing system and manage tickets.
• Produce high-quality reports to clients and management.

Skills

Good telephone manner

Service oriented

Effective communication in Cantonese

Effective communication in English

Effective communication in Putonghua

Attention to detail

Ability to manage workload

Quick learner

Education

Diploma or above in any discipline

Job description

A leading network service solutions provider in Hong Kong is seeking a Service Desk Analyst to enhance communication between clients, vendors, and engineers. The ideal candidate has strong telephone etiquette, is service-oriented, and has a diploma or above in any field. They must possess effective communication skills in Cantonese, English, and Putonghua, and have 1-2 years experience in relevant roles. This role focuses on first-line support, managing service requests, and producing reports to ensure high-quality service delivery.