SENIOR IT MANAGER - IT OPERATIONS

第一太平戴維斯物業管理有限公司; Hong Kong; Vor Ort; HKD 900.000 - 1.500.000; Vollzeit

Zusammenfassung

Savills Hong Kong is seeking an experienced IT Manager to lead daily operations, oversee user support, infrastructure coordination, and project delivery across the organization. The role emphasizes service quality, incident management, and stakeholder communication in a fast-paced real estate services environment.

The ideal candidate has strong hands-on IT operations experience, vendor management skills, and a proactive mindset to drive continuous improvement while ensuring compliance with

Qualifikationen

• University graduate in Computer Science, Information Technology, Information Systems, or related discipline.

Aufgaben

• Lead and oversee daily IT operations, ensuring smooth delivery of end-user support, workplace technology services, infrastructure coordination, and business application support.
• Manage incidents, service requests, problem resolution, and operational escalations to ensure timely response, proper prioritisation, and effective communication with users and stakeholders.
• Coordinate with internal IT teams, regional support teams, vendors, and service providers to maintain system availability, network stability, hardware support, software deployment, and operational continuity.
• Support and manage IT projects, including planning, requirement gathering, timeline tracking, resource coordination, user communication, testing support, implementation follow-up, and post-launch review.
• Identify opportunities to simplify processes, automate routine tasks, improve user experience, and introduce practical technology solutions that support business productivity and operational efficiency.
• Monitor IT service performance, support queues, recurring issues, and operational risks, and implement practical improvements to enhance efficiency, reliability, and user satisfaction.
• Support IT asset management, procurement coordination, license tracking, inventory control, lifecycle planning, and related administrative processes.
• Ensure IT operations and projects comply with internal policies, security requirements, audit standards, change management procedures, and regional or corporate governance expectations.
• Prepare operational and project reports, service updates, risk summaries, issue logs, progress updates, and management dashboards to provide clear visibility of IT performance and outstanding actions.
• Coach and guide support staff where applicable, promoting teamwork, accountability, service discipline, innovation mindset, and a customer-focused approach within the IT function.

Kenntnisse

Microsoft 365

Windows desktop

Networking fundamentals

Cloud services

End-user computing

Vendor management

Project coordination

IT operations

Cybersecurity awareness

Leadership

English

Cantonese/Mandarin

Ausbildung

Bachelor's degree in Computer Science / IT / IS

Tools

Microsoft 365

Windows Server

Cloud platforms

Jobbeschreibung

At Savills Hong Kong, IT plays a critical role in keeping our business operations stable, secure, and efficient every day. You’ll be part of a professional IT team responsible for supporting users, maintaining core systems, managing vendors, and ensuring that technology services run smoothly across our offices and managed properties. This role is ideal for an experienced IT professional who is hands-on, service-oriented, and capable of managing daily operations with maturity, discipline, and strong ownership.

We believe in reliable delivery, clear communication, continuous improvement, and practical innovation. The successful candidate will work closely with business users, internal IT colleagues, regional teams, and external service providers to maintain a high standard of IT support, strengthen operational controls, improve day-to-day technology services, and support IT projects that enhance business efficiency across the organisation.

Ready to lead stable, responsive, and business-focused IT operations?

The IT Manager will oversee daily IT operations, user support, infrastructure coordination, system maintenance, vendor management, operational governance, and selected IT projects. The role will ensure that IT services are delivered efficiently, incidents are resolved promptly, risks are managed properly, and continuous service improvements and innovation initiatives are implemented to support business needs.

Job Highlights

Oversee daily IT operations, service delivery, and user support across the organisation

Manage IT incidents, service requests, vendors, and operational escalations

Ensure stable operation of infrastructure, systems, workplace technology, and business applications

Support IT project planning, coordination, delivery tracking, and stakeholder communication

Drive continuous improvement, practical innovation, service quality, compliance, and operational efficiency

Responsibilities

Lead and supervise daily IT operations, ensuring smooth delivery of end-user support, workplace technology services, infrastructure coordination, and business application support

Manage incidents, service requests, problem resolution, and operational escalations to ensure timely response, proper prioritisation, and effective communication with users and stakeholders

Coordinate with internal IT teams, regional support teams, vendors, and service providers to maintain system availability, network stability, hardware support, software deployment, and operational continuity

Support and manage IT projects, including planning, requirement gathering, timeline tracking, resource coordination, user communication, testing support, implementation follow-up, and post-launch review

Identify opportunities to simplify processes, automate routine tasks, improve user experience, and introduce practical technology solutions that support business productivity and operational efficiency

Monitor IT service performance, support queues, recurring issues, and operational risks, and implement practical improvements to enhance efficiency, reliability, and user satisfaction

Support IT asset management, procurement coordination, license tracking, inventory control, lifecycle planning, and related administrative processes

Ensure IT operations and projects comply with internal policies, security requirements, audit standards, change management procedures, and regional or corporate governance expectations

Prepare operational and project reports, service updates, risk summaries, issue logs, progress updates, and management dashboards to provide clear visibility of IT performance and outstanding actions

Coach and guide support staff where applicable, promoting teamwork, accountability, service discipline, innovation mindset, and a customer-focused approach within the IT function

Requirements

University graduate in Computer Science, Information Technology, Information Systems, or related discipline

Typically 5 years or above of relevant IT experience, including solid exposure to IT operations, service delivery, infrastructure support, end-user computing, vendor management, and project coordination

Strong hands-on understanding of Microsoft 365, Windows desktop environment, endpoint support, networking fundamentals, servers, cloud services, and common enterprise applications

Proven experience managing IT incidents, service requests, operational support processes, user escalations, and small to medium-sized IT projects

Good knowledge of IT project management practices, including requirement collection, planning, coordination, testing, change control, documentation, rollout support, and stakeholder communication

Good knowledge of IT governance, cybersecurity awareness, change control, asset management, documentation, and audit-related operational controls

Practical mindset toward innovation, automation, process improvement, and adoption of new technologies to enhance service quality and business efficiency

Strong organisational, analytical, vendor management, and problem-solving skills, with the ability to balance daily operational demands, project delivery, and longer-term improvement initiatives

Excellent communication and stakeholder management skills, with fluency in written and spoken English and Chinese (Cantonese and/or Mandarin)

Candidates with stronger leadership exposure, broader infrastructure experience, proven experience managing regional or multi-site IT operations, or a track record in delivering IT projects and practical innovation initiatives will be considered favourably. The final title and grading will be commensurate with experience and scope of responsibility.

Human Resources Director Savills Property Management Limited 805-13, 8/F, 1111 King’s Road, Taikoo Shing, Hong Kong http://savills.com/

PMC Licence: C-297623 EA Co. Licence: C-002955

Applications will be treated in strict confidence. Personal data collected will be used for recruitment purpose only.

Applicants not hearing from us within 2 months from the date of application submitted may consider their applications unsuccessful.

Savills plc is a global real estate services provider listed on the London Stock Exchange. We have an international network of more than 700 offices and associates throughout the Americas, the UK, continental Europe, Asia Pacific, Africa and the Middle East, offering a broad range of specialist advisory, management and transactional services to clients all over the world.

Our people combine entrepreneurial spirit and a deep understanding of specialist property sectors with the highest standards of client care.

Central, Central and Western District, HK