Senior IT Infrastructure Operations Leader

Links International; Hong Kong Island; On-site; HKD 1,000,000 - 1,600,000; Full time

Job summary

Links International is seeking a seasoned Head of IT Infrastructure Operations to lead multiple teams delivering reliable, secure, and scalable IT services in Hong Kong. You will own incident and problem management, drive performance metrics, and coordinate cross-functional efforts across data centers and workplace systems.

The role requires 10+ years of people leadership, strong budgeting skills, and fluency in English and Chinese.

Qualifications

• Bachelor's degree or equivalent in IT, Engineering, or related discipline.
• 10+ years of people management experience with direct leadership responsibilities.
• Strong experience in change, incident, and problem management within critical infrastructure or IT operations environments.
• Proven ability to lead large operational teams and manage performance effectively.
• Strong communication, stakeholder management, and team coaching skills.
• Experience managing operational budgets, CapEx, and OpEx planning.
• Solid project management experience in complex technical environments.
• Certifications such as ITIL, PMP, Lean Six Sigma, or Data Center-related certifications are advantageous.
• Fluency in English and Chinese.

Responsibilities

• Lead and manage teams responsible for IT infrastructure operations and service delivery.
• Oversee day-to-day operational activities, including workload management, shift planning, and hardware logistics.
• Drive operational excellence by ensuring KPIs, SLAs, and performance metrics are consistently achieved.
• Serve as a leader covering multiple IT infrastructure pillar in their operations and provide guidance on best practices.
• Lead major incident and outage management activities, coordinating cross-functional teams to restore services.
• Identify opportunities for process optimization, automation, and operational improvements.
• Manage workflow efficiency and resource utilization across data center environments.
• Foster a culture of safety, quality, innovation, and customer-centric service delivery.
• Support budgeting, planning, and operational governance activities.

Skills

Leadership

Communication

Stakeholder management

Team coaching

Budget management

Project management

ITIL / PMP / Lean Six Sigma

English & Chinese

Education

Bachelor's degree in Information Technology, Engineering, or related discipline

10+ years of people management experience

Job description

Links International is seeking a seasoned Head of IT Infrastructure Operations to lead multiple teams delivering reliable, secure, and scalable IT services in Hong Kong. You will own incident and problem management, drive performance metrics, and coordinate cross-functional efforts across data centers and workplace systems.

The role requires 10+ years of people leadership, strong budgeting skills, and fluency in English and Chinese.