IT Operations Lead — Automate, Optimize SLAs, Coach Team

Fleet Management Limited; Hong Kong; On-site; HKD 600,000 - 900,000; Full time

Job summary

Fleet Management Limited is seeking an IT Operations Team Lead in Hong Kong to own end-to-end IT operations and drive service excellence across 600+ vessels and 20 offices. You will enforce SLAs, lead improvements, and scale automation using modern tooling.

You will coach onshore and vessel teams, collaborate with engineering, security, and vendors, and deliver data-driven outcomes that enhance reliability and efficiency in a fast-paced maritime IT environment.

Qualifications

• 3+ years leading IT Operations with measurable service improvements.
• Proven Incident, Problem, and Change Management experience including running a CAB.
• People development through coaching, 1:1s and growth plans.

Responsibilities

• Own day-to-day IT operations delivery with SLA adherence across incidents, problems, and changes.
• Lead Change Advisory Board and drive governance, risk assessment, and rollout quality.
• Produce actionable reports on team performance and operational efficiency; drive improvements and risk mitigations.
• Mentor and coach onshore and vessel IT teams to raise capability and ensure high performance.
• Drive automation and observability using Power Automate and Grafana, with proactive monitoring.
• Collaborate with System Administrators, Security, and vendors to align IT operations with business goals.

Skills

IT Operations

Leadership

Incident Management

Change Management

Automation

Grafana

Power Automate

Tools

Grafana

Power Automate

Intune

Desktop Central

Job description

Fleet Management Limited is seeking an IT Operations Team Lead in Hong Kong to own end-to-end IT operations and drive service excellence across 600+ vessels and 20 offices. You will enforce SLAs, lead improvements, and scale automation using modern tooling.

You will coach onshore and vessel teams, collaborate with engineering, security, and vendors, and deliver data-driven outcomes that enhance reliability and efficiency in a fast-paced maritime IT environment.