IT Officer: AI-Driven Case Management Systems

Urban Renewal Authority; Hong Kong Island; Sur place; HKD 180 000 - 240 000; Plein temps

Résumé du poste

Urban Renewal Authority is seeking an Assistant Officer to support the Case Management System configuration, administration, and enhancements. You will investigate incidents, coordinate resolutions with vendors and internal teams, and help develop AI-based workflows and integrations.

The role involves collaborating with business users to analyze processes and document functional requirements, plus testing and user support.

Qualifications

• Degree in Computer Science, Information Systems, Software Engineering, Data Science or related field.
• Minimum 1 year in application development, systems support, or business app implementation.
• Fresh graduates with substantial internship or placement year may apply for Assistant Officer.
• Exposure to AI platforms, workflow automation, agent development, or AI-assisted coding.
• Experience with configurable enterprise apps or case management systems is a plus.
• Proficient in English and Chinese, both written and spoken.

Responsabilités

• Support configuration, administration, and enhancement of the Case Management System.
• Investigate incidents, perform root-cause analysis, and coordinate resolutions.
• Develop, configure, and maintain AI applications and integrations on corporate platforms.
• Build prototypes and production apps using AI-assisted coding tools with quality and security checks.
• Collaborate with users to analyze processes and define functional requirements.
• Draft test cases, coordinate UAT, and provide technical support to end users.
• Implement information security, data privacy, and change management standards.

Connaissances

Analytical skills

Attention to detail

Communication skills

Bilingual English/Chinese

Formation

Bachelor's degree in CS/IS/Software Eng/Data Science

Outils

AI platforms

Workflow automation

Description du poste

Urban Renewal Authority is seeking an Assistant Officer to support the Case Management System configuration, administration, and enhancements. You will investigate incidents, coordinate resolutions with vendors and internal teams, and help develop AI-based workflows and integrations.

The role involves collaborating with business users to analyze processes and document functional requirements, plus testing and user support.