Officer, Information Technology (AI Application Development) (11-month Contract)

Urban Renewal Authority; Hong Kong Island; On-site; HKD 180,000 - 240,000; Full time

Job summary

Urban Renewal Authority is seeking an Assistant Officer to support the Case Management System configuration, administration, and enhancements. You will investigate incidents, coordinate resolutions with vendors and internal teams, and help develop AI-based workflows and integrations.

The role involves collaborating with business users to analyze processes and document functional requirements, plus testing and user support.

Qualifications

• Degree in Computer Science, Information Systems, Software Engineering, Data Science or related field.
• Minimum 1 year in application development, systems support, or business app implementation.
• Fresh graduates with substantial internship or placement year may apply for Assistant Officer.
• Exposure to AI platforms, workflow automation, agent development, or AI-assisted coding.
• Experience with configurable enterprise apps or case management systems is a plus.
• Proficient in English and Chinese, both written and spoken.

Responsibilities

• Support configuration, administration, and enhancement of the Case Management System.
• Investigate incidents, perform root-cause analysis, and coordinate resolutions.
• Develop, configure, and maintain AI applications and integrations on corporate platforms.
• Build prototypes and production apps using AI-assisted coding tools with quality and security checks.
• Collaborate with users to analyze processes and define functional requirements.
• Draft test cases, coordinate UAT, and provide technical support to end users.
• Implement information security, data privacy, and change management standards.

Skills

Analytical skills

Attention to detail

Communication skills

Bilingual English/Chinese

Education

Bachelor's degree in CS/IS/Software Eng/Data Science

Tools

AI platforms

Workflow automation

Job description

Support the configuration, administration, and continuous enhancement of the Case Management System, including user access, workflow forms, business rules, and system parameters.

Investigate system incidents, perform detailed root-cause analysis, and coordinate technical resolutions with business users, software vendors, and internal teams.

Develop, configure, and maintain artificial intelligence applications, automated workflows, agents, prompts, and integrations on approved corporate platforms.

Build prototypes and production applications using AI-assisted coding tools, ensuring code quality, security, and compliance through testing and documentation.

Collaborate with business users to analyze end-to-end operational processes, identify process pain points, and define detailed functional requirements.

Formulate comprehensive test cases, coordinate user acceptance testing, and provide professional technical support and guidance to end-users.

Implement standards for information security, data privacy, responsible AI usage, and change management compliance.

Requirements:

Degree holder in Computer Science, Information Systems, Software Engineering, Data Science, or a related technical discipline.

Minimum of 1 year of relevant professional experience in application development, systems support, or business application implementation.

Fresh graduates with substantial internship, placement year, or equivalent practical hands-on experience will also be considered for appointment as Assistant Officer.

Exposure to AI platforms, workflow automation, agent development, generative AI, or AI-assisted coding.

Experience in supporting configurable enterprise applications or case management systems is an advantage.

Good command of written and spoken English and Chinese.

Attention to detail, with a sense of ownership over assigned tasks and the capability to manage priorities and meet project deadlines.

Strong analytical, problem-solving, and communication skills, with a proven ability to collaborate with both technical and non-technical stakeholders.

Closing date for application:

22 October 2026

The Urban Renewal Authority (“URA”) is tasked to undertake, encourage, promote and facilitate urban renewal of Hong Kong in accordance with the provisions of the Urban Renewal Authority Ordinance and the Urban Renewal Strategy published by the Government. The URA adopts a comprehensive and holistic approach by ways of its two core businesses i.e. redevelopment and rehabilitation, as well as preservation, revitalisation and retrofitting, for creating a sustainable and quality living environment for the people of Hong Kong.

The Urban Renewal Authority (“URA") is tasked to undertake, encourage, promote and facilitate urban renewal of Hong Kong in accordance with the provisions of the Urban Renewal Authority Ordinance and the Urban Renewal Strategy published by the Government. The URA adopts a comprehensive and holistic approach by ways of its two core businesses i.e. redevelopment and rehabilitation, as well as preservation, revitalisation and retrofitting, for creating a sustainable and quality living environment for the people of Hong Kong.