IT Manager | Infrastructure & Operations

Morgan Half International (Hong Kong) Limited; Hong Kong Island; On-site; HKD 900,000 - 1,300,000; Full time

Job summary

Morgan Half International (Hong Kong) Limited is seeking an IT Manager specialised in Infrastructure & Operations to lead and optimise the organisation's technology backbone. This full-time role combines strategic planning with hands-on management of servers, networks, data centres, and security controls to ensure resilience and business continuity.

You will mentor a small IT operations team, set SLAs, drive large infrastructure projects, and collaborate across departments to enable digital

Qualifications

• Bachelor's degree in Computer Science, IT, or related field.
• 8+ years in IT infrastructure and operations management.
• ITIL experience and service management knowledge.
• Proven leadership and vendor management capabilities.

Responsibilities

• Design, implement, and maintain IT infrastructure systems, including servers, networks, storage, and data centres.
• Oversee daily operations and ensure performance, availability, and reliability of all systems.
• Lead a small team of IT operations and infrastructure specialists with mentoring and appraisals.
• Establish and monitor IT service level agreements (SLAs) and compliance with standards.
• Implement robust disaster recovery and business continuity plans.
• Manage IT vendor relationships and procurement of hardware, software, and services.
• Ensure adherence to IT security policies, data protection regulations, and industry standards.
• Prepare budgets, reports, and metrics on infrastructure performance and capacity.

Skills

ITIL

Leadership

Project management

Stakeholder management

Analytical thinking

Education

Bachelor's degree in CS/IT or related

Job description

IT Manager | Infrastructure & Operations

About the role

Morgan Half International (Hong Kong) Limited is seeking an experienced IT Manager specialising in Infrastructure & Operations to join our client’s technology team. This is a full-time position, where you will take a strategic and hands‑on approach to managing critical IT infrastructure and operational support. This role is pivotal to ensuring the reliability, security, and performance of the technology environment, directly supporting the organisation's operational excellence and business continuity objectives.

Key responsibilities

Design, implement, and maintain comprehensive IT infrastructure systems, including servers, networks, storage solutions, and data centres

Oversee daily operations of IT infrastructure and ensure optimal performance, availability, and reliability of all systems

Manage and lead a small team of IT operations and infrastructure specialists, providing mentoring, training, and performance management

Establish and maintain IT service level agreements (SLAs) and ensure compliance with service standards

Implement robust disaster recovery and business continuity plans to protect critical business operations

Manage IT vendor relationships and contracts, including procurement of hardware, software, and services

Ensure adherence to IT security policies, data protection regulations, and industry compliance standards

Prepare budgets, detailed reports and metrics on infrastructure performance, capacity planning, and IT expenditure

Collaborate with other departments to identify infrastructure requirements and support digital transformation initiatives

Troubleshoot complex technical issues and provide escalation support to operational teams

What we're looking for

Bachelor's degree in Computer Science, Information Technology, or a related discipline, or equivalent professional experience

Minimum 8 years of experience in IT infrastructure and operations management, with at least 3 years in a managerial or supervisory capacity

Proficiency in IT service management frameworks such as ITIL (Information Technology Infrastructure Library)

Proven ability to lead and manage technical teams effectively, fostering collaboration and professional development

Excellent project management skills with experience implementing large‑scale infrastructure projects

Strong analytical and problem‑solving capabilities, with the ability to make data‑driven decisions

Exceptional communication and stakeholder management skills, with the ability to explain complex technical concepts to non‑technical audiences

Experience in Hong Kong's business environment