IT Manager (Business Application and Retail Technology)

Imaginex Group; Hong Kong; On-site; HKD 900,000 - 1,300,000; Full time

Job summary

Imaginex Group in Hong Kong seeks an experienced IT Manager to lead delivery, support, and improvement of our retail business applications across Greater China. You will partner with Retail Operations, Marketing, CRM, Merchandising, Finance and other functions to translate needs into practical technology solutions.

You will oversee POS, CRM, ERP, WMS, integrations and BI tools, drive automation and AI-approved workflows, manage vendors, and ensure security and governance.

Qualifications

• 7+ years of total IT experience with a focus on Software Applications, Business Analysis, or Technical Project Management within the retail or FMCG sector.
• Regional experience supporting multi-location retail application ecosystems across Greater China.
• Bachelor’s degree in Computer Science, Information Systems, Software Engineering, or a related field.

Responsibilities

• Business partnership and application ownership – collaborate with leaders to define requirements and manage lifecycle and roadmap of core retail applications.
• Project delivery and adoption – lead implementations, upgrades, integrations, deployments, testing, and user adoption.
• Integration, data, and reporting – oversee data flows across POS, CRM, ERP, WMS, e-commerce, and reporting platforms; improve data quality and reporting.
• Service and vendor management – coordinate internal teams and vendors to resolve incidents and manage SLAs and evaluations.
• Automation and continuous improvement – identify opportunities for workflow automation, low-code tools, and AI solutions to drive measurable benefits.
• Governance and controls – ensure security, privacy, access control, procurement, change management, and risk controls.

Skills

Stakeholder management

Project leadership

SQL querying

RESTful APIs

Automation

Education

Bachelor’s degree in Computer Science or related

Tools

POS platforms

CRM

ERP

WMS

Power BI

Qlik

Job description

• We are seeking an experienced IT Manager to lead the delivery, support, and continuous improvement of our retail business applications across Greater China.
• You will be the main technology partner for Retail Operations, Marketing, CRM, Merchandising, Finance, and other business functions. You will translate operational needs into practical solutions and coordinate internal teams, developers, vendors, and system integrators to deliver them.
• The role covers our core retail application landscape, including point-of-sale systems, CRM and loyalty platforms, ERP, warehouse management, system integrations, and business intelligence tools. You will also identify opportunities to improve processes through workflow automation and approved AI tools.

Responsibilities:

• Business partnership and application ownership

Work with business leaders and key users to understand priorities, analyse processes, define requirements, recommend practical technology solutions, and manage the performance, support, lifecycle, roadmap, and continuous improvement of business-critical retail applications.

• Project delivery and adoption

Lead application implementations, upgrades, integrations, and digital improvement projects from requirements through deployment and post-launch support, managing scope, schedules, costs, risks, resources, testing, communications, training, documentation, and user adoption.

• Integration, data, and reporting

Oversee integrations and data flows across POS, CRM, ERP, WMS, e-commerce, payment, and reporting platforms, using solution analysis and SQL to investigate issues while improving data quality, reporting, documentation, monitoring, and supportability.

• Service and vendor management

Coordinate internal teams and vendors to resolve incidents, improve reliability, manage service levels and delivery commitments, and support vendor selection, commercial evaluation, contract renewals, licence management, and performance reviews.

• Automation and continuous improvement

Identify and evaluate opportunities for workflow automation, low-code tools, scripts, reporting, and approved AI solutions, ensuring they deliver measurable benefits such as reduced manual effort, fewer errors, and improved management information.

• Governance and controls

Ensure applications meet requirements for security, privacy, access control, procurement, change management, and technology risk, while coordinating vulnerability, recovery, access, and audit activities and maintaining appropriate documentation, procedures, support records, and approval evidence.

Requirements:

Experience & Education

• Professional Background: 7+ years of total IT experience with a focus on Software Applications, Business Analysis, or Technical Project Management within the retail or FMCG sector.
• Regional Scope: Proven experience supporting or managing multi-location retail application ecosystems across Greater China.
• Education: Bachelor’s degree in Computer Science, Information Systems, Software Engineering, or a related field.

Technical Skills & Systems Knowledge

• Core Retail Tech Stack: Hands‑on experience managing POS platforms, CRM & Loyalty solutions, ERP, and WMS integrations.
• API & System Integration: Deep understanding of RESTful APIs, Webhooks, middleware architecture, and relational database querying (SQL) to connect front‑end retail tools with back‑office platforms.
• BI & Data Visualization: Proficiency in Business Intelligence platforms (e.g., Power BI, Qlik) to design operational reporting dashboards and support data‑driven decision‑making.

Preferred Certifications & Core Competencies

• Project & BA Certifications: PMP, PRINCE2 preferred.
• IT Governance: ITIL v4 Foundation (Service Management & Change Control).