IT Manager (Business Application and Retail Technology)

ImagineX Management Co Ltd; Hong Kong; On-site; HKD 600,000 - 1,000,000; Full time

Benefits offered by this job

Annual Leave starting from 18 days

Anniversary Leave

Public Holidays

5-day full pay Marriage Leave

10-day full pay Paternity Leave

Full pay Maternity Leave

Medical Insurance

Annual Discretionary Bonus

Staff Purchase Discount

Job summary

ImagineX Management Co Ltd seeks an IT Manager to lead delivery, support, and continuous improvement of retail business applications across Greater China. You will partner with Retail Operations, Marketing, CRM, Merchandising, and Finance to translate needs into practical tech solutions and coordinate internal teams, vendors, and system integrators.

You will oversee POS, CRM, ERP, WMS, and BI tools; identify workflow automation opportunities and approved AI usage to improve efficiency, data

Qualifications

• 7+ years IT experience in retail/FMCG.
• Bachelor's degree in CS/IS/SE or related field.
• Experience across multi-location retail ecosystems in Greater China.
• Hands-on with POS, CRM, ERP, and WMS integrations.
• RESTful APIs, Webhooks, middleware, and SQL for data flows.
• BI dashboards design using Power BI or similar.

Responsibilities

• Own business-critical retail applications and partner with stakeholders.
• Lead delivery, support, upgrades, and roadmaps for core platforms.
• Oversee integrations, data quality, reporting, and governance.
• Manage incidents, SLAs, and vendor relationships; drive cost efficiencies.
• Identify automation opportunities and approved AI tooling.
• Ensure security, privacy, access control, and change management.

Skills

7+ years IT experience

Retail/FMCG focus

Cross-functional collaboration

PMP

PRINCE2

Education

Bachelor's degree in Computer Science / Information Systems / Software Engineering

Tools

POS platforms

CRM & Loyalty

ERP

WMS integrations

Job description

IT Manager (Business Application and Retail Technology)

We are seeking an experienced IT Manager to lead the delivery, support, and continuous improvement of our retail business applications across Greater China.

You will be the main technology partner for Retail Operations, Marketing, CRM, Merchandising, Finance, and other business functions. You will translate operational needs into practical solutions and coordinate internal teams, developers, vendors, and system integrators to deliver them.

The role covers our core retail application landscape, including point-of-sale systems, CRM and loyalty platforms, ERP, warehouse management, system integrations, and business intelligence tools. You will also identify opportunities to improve processes through workflow automation and approved AI tools.

Responsibilities

• Business partnership and application ownership Work with business leaders and key users to understand priorities, analyse processes, define requirements, recommend practical technology solutions, and manage the performance, support, lifecycle, roadmap, and continuous improvement of business-critical retail applications.
• Project delivery and adoption Lead application implementations, upgrades, integrations, and digital improvement projects from requirements through deployment and post-launch support, managing scope, schedules, costs, risks, resources, testing, communications, training, documentation, and user adoption.
• Integration, data, and reporting Oversee integrations and data flows across POS, CRM, ERP, WMS, e-commerce, payment, and reporting platforms, using solution analysis and SQL to investigate issues while improving data quality, reporting, documentation, monitoring, and supportability.
• Service and vendor management Coordinate internal teams and vendors to resolve incidents, improve reliability, manage service levels and delivery commitments, and support vendor selection, commercial evaluation, contract renewals, licence management, and performance reviews.
• Automation and continuous improvement Identify and evaluate opportunities for workflow automation, low-code tools, scripts, reporting, and approved AI solutions, ensuring they deliver measurable benefits such as reduced manual effort, fewer errors, and improved management information.
• Governance and controls Ensure applications meet requirements for security, privacy, access control, procurement, change management, and technology risk, while coordinating vulnerability, recovery, access, and audit activities and maintaining appropriate documentation, procedures, support records, and approval evidence.

Requirements

• Professional Background: 7+ years of total IT experience with a focus on Software Applications, Business Analysis, or Technical Project Management within the retail or FMCG sector.
• Regional Scope: Proven experience supporting or managing multi-location retail application ecosystems across Greater China.
• Education: Bachelor's degree in Computer Science, Information Systems, Software Engineering, or a related field.
• Core Retail Tech Stack: Hands-on experience managing POS platforms, CRM & Loyalty solutions, ERP, and WMS integrations.
• API & System Integration: Deep understanding of RESTful APIs, Webhooks, middleware architecture, and relational database querying (SQL) to connect front-end retail tools with back-office platforms.
• BI & Data Visualization: Proficiency in Business Intelligence platforms (e.g., Power BI, Qlik) to design operational reporting dashboards and support data-driven decision-making.
• Project & BA Certifications: PMP, PRINCE2 preferred.
• IT Governance: ITIL v4 Foundation (Service Management & Change Control).

Benefits and Perks

• Annual Leave starting from 18 days
• Anniversary Leave
• Public Holidays
• 5-day full pay Marriage Leave
• 10-day full pay Paternity Leave
• Full pay Maternity Leave
• Medical Insurance
• Annual Discretionary Bonus
• Staff Purchase Discount

Central, Central and Western District, HK

ImagineX, a member of Lane Crawford Joyce Group, is one of the largest luxury brand operators in Asia. Representing around 18 international brands, we are inviting passionate, energetic and enthusiastic people to join our team!